Jim Trabona Email & Phone Number | An accomplished IT Service Operations and Digital Transformation Professional with extensive experience building and optimizing service organizations. Known for leading high-performance teams and implementing tools, technologies and metrics that enhance the customer experience. Highly proficient in the business of Information Technology. Passionate about optimizing technology platforms to enable every end user to maximize their ability to drive bottom line business results. Key Accomplishments: - Managed the testing, roll-out and support of new cloud based collaboration technologies including Zoom video conferencing, Jive social business software and Box content management. - Established Key Performance Indicators that were used globally to drive End User Computing performance and customer satisfaction. - As product champion, supported the global roll-out of ServiceNow, the premier service management software as a service product. - Designed and built Western Union's first walk-up IT customer support center that reduced customer request and repair times by 90%. - Established PC standard architecture and pricing across Western Union that resulted in the deepest discounts for Dell's top line of laptops and desktops. - Designed and implemented internal service desk to support multiple business units in several locations improving customer response times by 50%. Core Competencies: Digital Transformation Service Desk Management Endpoint Security Change Management Asset Management Vendor Management P & L Management Project Management Regulatory Compliance KPI Metrics and Reporting Analysis Policy and Procedure Administration Process Improvement Strategic Planning and Direction Performance and Goal Management Career Development and Succession Planning Leadership and Employee Development Technical Competencies: MS Windows Office 365 Endpoint Security ServiceNow Cherwell Mobile Iron Zoom Box Skype for Business Tanium

Jim Trabona

An accomplished IT Service Operations and Digital Transformation Professional with extensive experie...
1390 Saint Michaels Road, Mount Airy, United States

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Jim Trabona’s Email jim.trabona@westernunion.com

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Jim Trabona’s Location 1390 Saint Michaels Road, Mount Airy, United States

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Jim Trabona’s Prior Industry Connection | Western Union | First Data | Siemens Business Services

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Work Experience

No Organization Name Found

Retired

2023-02-01 00:00:00 - Present

Connection

Area Manager, Managed Services

2020-09-01 00:00:00 - 2023-02-01 00:00:00

Western Union

IT Manager, End User Computing Solutions Support

2014-12-01 00:00:00 - 2019-11-01 00:00:00

First Data

Desktop Services Manager

2002-12-01 00:00:00 - 2006-10-01 00:00:00

Siemens Business Services

Branch Service Manger

2000-07-01 00:00:00 - 2002-12-01 00:00:00

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FAQ About Jim Trabona

Jim Trabona is located at
1390 Saint Michaels Road, Mount Airy, United States

Jim Trabona is a An accomplished IT Service Operations and Digital Transformation Professional with extensive experience building and optimizing service organizations. Known for leading high-performance teams and implementing tools, technologies and metrics that enhance the customer experience. Highly proficient in the business of Information Technology. Passionate about optimizing technology platforms to enable every end user to maximize their ability to drive bottom line business results. Key Accomplishments: - Managed the testing, roll-out and support of new cloud based collaboration technologies including Zoom video conferencing, Jive social business software and Box content management. - Established Key Performance Indicators that were used globally to drive End User Computing performance and customer satisfaction. - As product champion, supported the global roll-out of ServiceNow, the premier service management software as a service product. - Designed and built Western Union's first walk-up IT customer support center that reduced customer request and repair times by 90%. - Established PC standard architecture and pricing across Western Union that resulted in the deepest discounts for Dell's top line of laptops and desktops. - Designed and implemented internal service desk to support multiple business units in several locations improving customer response times by 50%. Core Competencies: Digital Transformation Service Desk Management Endpoint Security Change Management Asset Management Vendor Management P & L Management Project Management Regulatory Compliance KPI Metrics and Reporting Analysis Policy and Procedure Administration Process Improvement Strategic Planning and Direction Performance and Goal Management Career Development and Succession Planning Leadership and Employee Development Technical Competencies: MS Windows Office 365 Endpoint Security ServiceNow Cherwell Mobile Iron Zoom Box Skype for Business Tanium