Jim Houlis Email & Phone Number | Highly experienced professional with over 20+ years’ extensive ICT experience in Service Management, IT Service Transition, Service Delivery, Change Management, Testing, Release and Deployment, Operational Readiness, Communications, Quality Assurance, Software Implementations, Project Management and Process Improvement. ITIL v3 certified and highly experienced in an ITSM environment with extensive knowledge in both PRINCE2 and AGILE frameworks. Effectively worked across a diverse range of business environments including Government, Banking/Finance, Telecommunications and Health. Proactive, dynamic and service oriented with excellent written and verbal communication skills. A team player who shows initiative, has excellent analytical, organisation, time management, prioritising and problem solving skills. Specialties: - Service Transition - Service Delivery - Implementation Management - Release Management - Test Management - Change Management - SDLC process - Documentation & Reporting - Process Improvement - Training - ITIL Processes (Certified in ITIL v3 Foundation) - PRINCE2 Project Management - AGILE Project Management

Jim Houlis

Highly experienced professional with over 20+ years’ extensive ICT experience in Service Management,...
Australia Post, 111 BOURKE ST, Australia

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Jim Houlis’s Email jim.houlis@ambulance.vic.gov.au

Jim Houlis’s Phone Numbers +91 91804 02433 ext****

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Jim Houlis’s Location Australia Post, 111 BOURKE ST, Australia

Jim Houlis’s Current Industry Tech Mahindra

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Work Experience

Tech Mahindra

Business Process Services

2022-03-01 00:00:00 - Present

Australian Taxation Office

Service Management Lead

2021-07-01 00:00:00 - 2022-03-01 00:00:00

Victoria Police

Service Architect

2021-03-01 00:00:00 - 2021-06-01 00:00:00

Australia Post

Service Design & Transition Specialist

2018-08-01 00:00:00 - 2021-03-01 00:00:00

Telstra

Integration Specialist Lead

2018-04-01 00:00:00 - 2018-08-01 00:00:00

Peninsula Health

Test and Release Management Lead

2017-10-01 00:00:00 - 2018-03-01 00:00:00

Ambulance Victoria

Transition Manager

2011-08-01 00:00:00 - 2017-10-01 00:00:00

Bureau Of Meteorology

ICT Release Coordinator

2009-03-01 00:00:00 - 2011-07-01 00:00:00

Nab

Technical Specialist

2006-01-01 00:00:00 - 2009-03-01 00:00:00

Ludwig Institute For Cancer Research

IT Support

2004-08-01 00:00:00 - 2006-01-01 00:00:00

Michelin

Desktop Support / Network Admin

1999-02-01 00:00:00 - 2004-07-01 00:00:00

Skills

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Languages

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FAQ About Jim Houlis

Jim Houlis is located at
Australia Post, 111 BOURKE ST, Australia

Jim Houlis is a Highly experienced professional with over 20+ years’ extensive ICT experience in Service Management, IT Service Transition, Service Delivery, Change Management, Testing, Release and Deployment, Operational Readiness, Communications, Quality Assurance, Software Implementations, Project Management and Process Improvement. ITIL v3 certified and highly experienced in an ITSM environment with extensive knowledge in both PRINCE2 and AGILE frameworks. Effectively worked across a diverse range of business environments including Government, Banking/Finance, Telecommunications and Health. Proactive, dynamic and service oriented with excellent written and verbal communication skills. A team player who shows initiative, has excellent analytical, organisation, time management, prioritising and problem solving skills. Specialties: - Service Transition - Service Delivery - Implementation Management - Release Management - Test Management - Change Management - SDLC process - Documentation & Reporting - Process Improvement - Training - ITIL Processes (Certified in ITIL v3 Foundation) - PRINCE2 Project Management - AGILE Project Management - ServiceNow

Jim Houlis currently works in the Tech Mahindra |

No Languages Available

Jim Houlis has prior
experience in the following industries:
Australian Taxation Office | Victoria Police | Australia Post | Telstra | Peninsula Health | Ambulance Victoria | Bureau Of Meteorology | Nab | Ludwig Institute For Cancer Research | Michelin

Jim Houlis has the following professional experience:
Tech Mahindra | Australian Taxation Office | Victoria Police | Australia Post | Telstra | Peninsula Health | Ambulance Victoria | Bureau Of Meteorology | Nab | Ludwig Institute For Cancer Research | Michelin