Jim Billmeier Email & Phone Number | High-performing and focused professional with 20+ years combined experience as an Escalations Team Lead / Incident Manager / Queue Manager / Support Technician who possesses a passion for quality customer service. I insist on doing my best to exceed your expectations with any and all assigned duties. I will bring the following to your organization on a consistent basis: • Excellent interpersonal skills to effectively build relationships with end users and internal stakeholders of all levels • Skilled trend analysis with a proven track record on high-volume support desks • Responsive real-time escalation management in any size environment with a focus on decisively attacking priority incidents (either for groups of users OR highly impacted individual users / VIP clients) • Clear and concise communication of initial outages and related updates thereby streamlining high-level troubleshooting and minimizing user downtime, ultimately saving the company time and money through the maximization of worker productivity • Mentoring direct reports effectively in the areas of professional communications, relationship building and technical troubleshooting • Hands-on troubleshooting when needed with quick and consistent results • Real experience working in most ticketing systems and with software and hardware too extensive to list here

Jim Billmeier

High-performing and focused professional with 20+ years combined experience as an Escalations Team L...
Crystal Lake, Illinois, United States

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Jim Billmeier’s Location Crystal Lake, Illinois, United States

Jim Billmeier’s Current Industry Northwestern Mutual

Jim Billmeier’s Prior Industry Kirby Lester | Natus Medical | Riverside Publishing | Harris Bank

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Escalations Team Lead (Technology Urgent Care)

2018-01-01 00:00:00 - Present

Technical Support Team Lead

2008-03-01 00:00:00 - 2010-10-01 00:00:00

Technical Support Specialist

2006-11-01 00:00:00 - 2008-06-01 00:00:00

Software Support Technician

2005-11-01 00:00:00 - 2006-11-01 00:00:00

Technical Support Rep

1999-11-01 00:00:00 - 2005-10-01 00:00:00

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Jim Billmeier is a High-performing and focused professional with 20+ years combined experience as an Escalations Team Lead / Incident Manager / Queue Manager / Support Technician who possesses a passion for quality customer service. I insist on doing my best to exceed your expectations with any and all assigned duties. I will bring the following to your organization on a consistent basis: • Excellent interpersonal skills to effectively build relationships with end users and internal stakeholders of all levels • Skilled trend analysis with a proven track record on high-volume support desks • Responsive real-time escalation management in any size environment with a focus on decisively attacking priority incidents (either for groups of users OR highly impacted individual users / VIP clients) • Clear and concise communication of initial outages and related updates thereby streamlining high-level troubleshooting and minimizing user downtime, ultimately saving the company time and money through the maximization of worker productivity • Mentoring direct reports effectively in the areas of professional communications, relationship building and technical troubleshooting • Hands-on troubleshooting when needed with quick and consistent results • Real experience working in most ticketing systems and with software and hardware too extensive to list here