Jessica Hopkins Email & Phone Number | Customer Experience Trainer Teleperformance USA – Work From Home June 2019 – Present Brought forth excellent verbal and written communication skills. Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees. Maintained accurate information in the payroll system. Trained hires and provided coaching as needed to maintain company sales success. _____________________ Customer Service Representative Teleperformance USA. – Shreveport, LA October 2018 – May 2019 Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer. Accurately verified information and updated information databases as necessary. Built a strong working knowledge of the company procedures and protocols. Managed all patient documents including insurance filing and billing. _____________________ Technical Support Agent Sitel– Starkville, MS October 2016 – July 2018 Address all customer service queries in a polite, accurate, and timely fashion. Attended educational seminars to improve knowledge and skills. Worked productively to determine the needs of customers and fast track solutions to those needs. Remained flexible, adaptable, and committed to success. _______________________ Receptionist Algix LLC– Meridian, MS May 2015 – August 2016 Brought forth a strong ability for multitasking and prioritizing tasks. Answered phone calls, greeted clients, and handled all front desk responsibilities. Utilized excellent project management skills.

Jessica Hopkins

Customer Experience Trainer Teleperformance USA – Work From Home June 2019 – Present Brought f...
United States

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Jessica Hopkins’s Email jessica.hopkins@teleperformance.com

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Jessica Hopkins’s Location United States

Jessica Hopkins’s Current Industry Teleperformance

Jessica Hopkins’s Prior Industry Sitel | Algix

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Work Experience

Teleperformance

Customer Experience Trainer

2018-10-01 00:00:00 - Present

Sitel

Customer Service Agent

2016-10-01 00:00:00 - 2018-07-01 00:00:00

Algix

Receptionist

2015-05-01 00:00:00 - 2016-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jessica Hopkins

Jessica Hopkins is located at
United States

Jessica Hopkins is a Customer Experience Trainer Teleperformance USA – Work From Home June 2019 – Present Brought forth excellent verbal and written communication skills. Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees. Maintained accurate information in the payroll system. Trained hires and provided coaching as needed to maintain company sales success. _____________________ Customer Service Representative Teleperformance USA. – Shreveport, LA October 2018 – May 2019 Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer. Accurately verified information and updated information databases as necessary. Built a strong working knowledge of the company procedures and protocols. Managed all patient documents including insurance filing and billing. _____________________ Technical Support Agent Sitel– Starkville, MS October 2016 – July 2018 Address all customer service queries in a polite, accurate, and timely fashion. Attended educational seminars to improve knowledge and skills. Worked productively to determine the needs of customers and fast track solutions to those needs. Remained flexible, adaptable, and committed to success. _______________________ Receptionist Algix LLC– Meridian, MS May 2015 – August 2016 Brought forth a strong ability for multitasking and prioritizing tasks. Answered phone calls, greeted clients, and handled all front desk responsibilities. Utilized excellent project management skills.