Jessica Buck Email & Phone Number | I am a highly experienced Senior Manager specialising in service delivery, business operations, and customer support with proven dedication and loyalty having grown within the same company through several functional roles. My concentration is on managing and optimising ICT services for diverse clients and sectors and providing world-class support while solving complex problems for customers. I am detail-oriented with an instinct for identifying opportunities to maximise efficiency and am proficient in applying best practices and methodologies in service management and project management. I have ITIL V3 and Princ2 certifications to further validate this. I possess the ability to assess a variety of complex situations and determine the most effective means to resolve them. My leadership skills are measurable in my decision-making and problem-solving, as well as my communication and interpersonal skills in daily interactions with staff and other stakeholders. I pride myself in being a motivational and inspirational leader capable of training and developing teams across different cultures and social groups to enable them to fulfil their potential and add value to the business. I have experience in leading a team of as many as 150 service champions, delivering a full spectrum of ICT services in pursuit of operational efficiency, service level compliance, and customer satisfaction. I took the lead on many continuous improvement strategies and development initiatives that I identified, such as streamlining operational procedures, developing the escalation process, implementing operational improvements, managing new projects, and ad hoc service changes. My previous positions include extensive experience in operations management where I was fully accountable for defining, reviewing, and optimising operational procedures across multiple teams of the service operations centre to provide world-class service to a multitude of customers and ensure efficient and effective day-to-day operations. I also contributed to major decision-making within the company by managing overall pipeline reporting and data integrity for the financial, commercial, telco, and public sector service delivery executives. I am now seeking a challenging new role where I can leverage my service delivery expertise, ICT knowledge, and customer support skills to add value and impact for an organisation.

Jessica Buck

I am a highly experienced Senior Manager specialising in service delivery, business operations, and...
City of Johannesburg, Gauteng, South Africa

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Jessica Buck’s Email jessica.buck@bytes.co.za

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Jessica Buck’s Location City of Johannesburg, Gauteng, South Africa

Jessica Buck’s Current Industry Sourceworx

Jessica Buck’s Prior Industry Altron Systems Integration

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Work Experience

Sourceworx

Lead Service Manager - Managed Services

2024-06-01 00:00:00 - Present

Altron Systems Integration

Senior Manager - Service Desk

2021-03-01 00:00:00 - 2023-04-01 00:00:00

Skills

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FAQ About Jessica Buck

Jessica Buck is located at
City of Johannesburg, Gauteng, South Africa

Jessica Buck is a I am a highly experienced Senior Manager specialising in service delivery, business operations, and customer support with proven dedication and loyalty having grown within the same company through several functional roles. My concentration is on managing and optimising ICT services for diverse clients and sectors and providing world-class support while solving complex problems for customers. I am detail-oriented with an instinct for identifying opportunities to maximise efficiency and am proficient in applying best practices and methodologies in service management and project management. I have ITIL V3 and Princ2 certifications to further validate this. I possess the ability to assess a variety of complex situations and determine the most effective means to resolve them. My leadership skills are measurable in my decision-making and problem-solving, as well as my communication and interpersonal skills in daily interactions with staff and other stakeholders. I pride myself in being a motivational and inspirational leader capable of training and developing teams across different cultures and social groups to enable them to fulfil their potential and add value to the business. I have experience in leading a team of as many as 150 service champions, delivering a full spectrum of ICT services in pursuit of operational efficiency, service level compliance, and customer satisfaction. I took the lead on many continuous improvement strategies and development initiatives that I identified, such as streamlining operational procedures, developing the escalation process, implementing operational improvements, managing new projects, and ad hoc service changes. My previous positions include extensive experience in operations management where I was fully accountable for defining, reviewing, and optimising operational procedures across multiple teams of the service operations centre to provide world-class service to a multitude of customers and ensure efficient and effective day-to-day operations. I also contributed to major decision-making within the company by managing overall pipeline reporting and data integrity for the financial, commercial, telco, and public sector service delivery executives. I am now seeking a challenging new role where I can leverage my service delivery expertise, ICT knowledge, and customer support skills to add value and impact for an organisation.