Jesse Gerson

Jesse Gerson

Customer-Driven Leader & Strategist | Customer Experience, Customer Success, Support & Operations Ex...
Austin, Texas, United States

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Work Experience

Planview

Vice President of Customer Success, NA

2024-01-01 - Present

Various Companies

Consultant | Advisor | Angel Investor

2023-04-01 - 2023-06-01

Dataminr

Senior Director, Customer Success

2021-01-01 - 2023-01-01

Ace Relocation Systems

Vice President, Customer Experience - Customer Success | Support | Operations

2018-01-01 - 2021-06-01

Everise

Sr. Director of Client Success (Trusource Labs acquired by Everise)

2015-01-01 - 2017-01-01

CallAssistant

VP, Customer Experience - Client Success | Support | Operations (Acquired by Serent Capital)

2011-01-01 - 2015-01-01

HouseMaster LLC

Consultant | Advisor

2010-01-01 - 2011-01-01

Sopra Capital

VP of Operations & Strategic Development

2010-01-01 - 2011-06-01

Feature Films

VP, Customer Experience - Customer Success | Operations | Support

2005-01-01 - 2010-01-01

Screenwriter

Screenwriter

2001-01-01 - 2011-01-01

HRI (Harris Research, Inc.)

Franchise Sales & CX Consultant

1998-01-01 - 2000-01-01

Skills

enterprise software software career planning information technology portfolio management project management resource management business process management product portfolio management strategic alignment financial management investment analysis project collaboration project portfolio management workflow management idea management enterprise agile planning lean portfolio management agile program management work management for teams strategic portfolio management enterprise architecture enterprise kanban innovation management agile delivery teams value stream management digital transformation

Languages

English German French