Jerome Hesterman Email & Phone Number | Experienced leader driving CX and Digital Transformation with a focus on commercial and care performance optimisation. I design and lead strategic programs delivering improved digital customer experience and digital transformation. Extensive experience delivering commercial value, business process, financial alignment, project management. Skilled in unifying stakeholders across a multi-country and multi-brand enterprise. I deliver practical solutions to complex business problems. Specialties: Digital transformation, Digital strategy, Innovation, Multi-market stakeholder management, Digital ecosystem management, Digital marketing, Digital commerce, Digital customer service, Channel management, Customer Journey Analytics, Omnichannel customer experience, Performance management, Digital maturity development.

Jerome Hesterman

Experienced leader driving CX and Digital Transformation with a focus on commercial and care perform...
Delft, Delft, Netherlands

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Jerome Hesterman’s Email jeromehesterman@mac.com

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Jerome Hesterman’s Location Delft, Delft, Netherlands

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Manager Customer Experience & Digital Transformation

2021-07-01 00:00:00 - Present

Customer Experience & Journey Optimisation - Global Lead

2017-07-01 00:00:00 - 2021-07-01 00:00:00

Digital Analytics & Performance

2010-09-01 00:00:00 - 2012-12-01 00:00:00

Manager Web Intelligence

2009-06-01 00:00:00 - 2010-09-01 00:00:00

Marketing Analyst & Online Marketing

2006-10-01 00:00:00 - 2009-05-01 00:00:00

Marketing Analyst

2002-08-01 00:00:00 - 2006-09-01 00:00:00

Analyst

2001-03-01 00:00:00 - 2002-07-01 00:00:00

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Jerome Hesterman is a Experienced leader driving CX and Digital Transformation with a focus on commercial and care performance optimisation. I design and lead strategic programs delivering improved digital customer experience and digital transformation. Extensive experience delivering commercial value, business process, financial alignment, project management. Skilled in unifying stakeholders across a multi-country and multi-brand enterprise. I deliver practical solutions to complex business problems. Specialties: Digital transformation, Digital strategy, Innovation, Multi-market stakeholder management, Digital ecosystem management, Digital marketing, Digital commerce, Digital customer service, Channel management, Customer Journey Analytics, Omnichannel customer experience, Performance management, Digital maturity development.