Jermaine Smith Email & Phone Number | Result driven management executive with 20 years of experience in contact center customer service and sales. Skilled at analyzing existing operations and implementing strategies, processes and technologies to improve employee morale and customer experience. Expert at leading change in the workforce to support organizational operating, financial, and quality objectives. Skilled at P&L management, cross-company strategic project management, human resources, and benchmarking. Expertise in: • Customer Experience • Team Building / Employee Development • Employee Relations • Strategic Planning & Forecasting • Process Improvement • Quality Assurance & Control

Jermaine Smith

Result driven management executive with 20 years of experience in contact center customer service an...
Charlotte Metro, Charlotte Metro, United States

*50 free lookup(s) per month.

No credit card required.

Jermaine Smith’s Email jsmith@vioc.com

Jermaine Smith’s Phone Numbers

Get JERMAINE’s Phone Number (For Free)

Social Media

Jermaine Smith’s Location Charlotte Metro, Charlotte Metro, United States

Jermaine Smith’s Current Industry Valvoline

Jermaine Smith’s Prior Industry American Residential Services | Aetna | Xoom Energy | Sears Holdings | Citi

Not the Jermaine Smith you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Valvoline

Director Customer Support

2023-10-01 00:00:00 - Present

American Residential Services

Sr. Director, Call Center Operations

2022-06-01 00:00:00 - 2023-10-01 00:00:00

Aetna

Director of Service Operations, Aetna One Advocate

2018-11-01 00:00:00 - 2022-06-01 00:00:00

Xoom Energy

Director of Customer Experience & Retention

2016-09-01 00:00:00 - 2018-11-01 00:00:00

Sears Holdings

General Manager, Call Center Operations

2014-06-01 00:00:00 - 2016-09-01 00:00:00

Citi

Unit Manager

2007-05-01 00:00:00 - 2010-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jermaine Smith

Jermaine Smith is located at
Charlotte Metro, Charlotte Metro, United States

Jermaine Smith is a Result driven management executive with 20 years of experience in contact center customer service and sales. Skilled at analyzing existing operations and implementing strategies, processes and technologies to improve employee morale and customer experience. Expert at leading change in the workforce to support organizational operating, financial, and quality objectives. Skilled at P&L management, cross-company strategic project management, human resources, and benchmarking. Expertise in: • Customer Experience • Team Building / Employee Development • Employee Relations • Strategic Planning & Forecasting • Process Improvement • Quality Assurance & Control