Jennifer Peacockedwards Email & Phone Number | Working within the Facilities Site Services Team, running the onsite Conference Centre for Lilly, with control of over 10 meeting rooms across 3 different buildings. Management of all bookings for the Conference Centre rooms, compiling weekly schedules with the events/meetings that are taking place. Providing IT & AV support where required for all meetings, especially for VIP visits. Provide bookings and support for Telepresence & Video Conference rooms onsite and across all Lilly sites, liaising with AT&T where necessary with regards updates and issues. I produce regular statistics on the utilisation figures for the Conference centre, number of hours of meetings, number of delegates on site. When required produce usage figures of the telepresence and video conference rooms too.Running the Meeting & Events department in this hotel as the single person in the team. The property has 81 bedrooms and 10 function rooms. The function rooms vary in size from small boardrooms for 8 delegates to a function room that will seat 120 Theatre style. I handled all enquiries for Meetings, Events, Weddings, large group reservations and all Football or Rugby Teams. Part of my job entailed producing Contracts for the Clients to sign, chasing both Agents & Clients for decisions if events are to go ahead, gathering all information required for the Event from Equipment requirements to table plans and menus. I produced the function sheets for all departments in the Hotel and hold a weekly function sheet meeting for the following week's business to go over their requirements to help ensure that all the events run smoothly and that the Departments have all the information they require. After each Event I also checked all bills before these go to the Client. Within my role I produced monthly spreadsheets of Revenue coming into the hotel through my department which was presented at regular Revenue meetings which I attended. I worked with Fidelio Front Office & Fidelio Sales & Catering, but I am quick at picking up new Computer software and am computer literate.The Coppid Beech Hotel is part of The Nike Group of Companies which includes car dealerships; ski centres and ice rinks to name a few. The Hotel is a 4* property with 205 bedrooms and 11 function rooms. It has a 2 Rosette Restaurant, an upmarket Nightclub and an Aquarium. Trainee Management Scheme Event Organisation - I organised 133 events over the Christmas period, sizes ranging from 10 to 230. From initial booking I produced contracts, collected deposits and final payments. I took the client briefing on party requirements and prepared a costing though liaison with other internal departments. I account managed the process with the clients through to agreeing final details. I produced function sheets providing information on the event for other departments. In some cases I was there to meet the client on arrival and then I followed up on the event afterwards for feedback on how it all went. I was also involved in Conference & Meeting enquiries and bookings, and provided a similar level of service. Banqueting Operations - I met the clients on arrival for their meetings/conferences or weddings/dinners. I would run through the requirements for that day, ensure the set up of the room was as expected. I would then be on hand for any queries/problems and be of assistance if needed. I did the billing of such events and produced a Daily Revenue Monitor sheet showing the revenue received for our department. I would be on hand to ensure the event runs smoothly and that the best service possible is provided. I also chased outstanding invoices dating back 2 years, was responsible for setting up a method of ensuring that payment on departures are actually paid on departure and not slipping through the net. Accounts - Restaurant Management - Bar - In both the Brasserie Bar and the nightclub. Personnel - I used Fidelio Sales & Catering for inputting of room bookings.The RSM has two venues in the West End of London; the first has 11 function rooms of varying sizes and 4 catering areas. The second Chandos House, is a Robert Adam Townhouse, grade 1 listed property built in 1770, which has 18 ensuite bedrooms and 6 function areas.; Involved in the organising and running of Meetings and Events from the initial enquiry through to the on the day Management of the Event. Events that I have worked with have been small boardroom meetings through to Cocktail Receptions for 120, Media launches and Wedding Celebrations. The job also entailed assisting the House Manager of Chandos House with the day to day running of the House, providing cover for Front of House staff, processing invoices, dealing with suppliers and maintenance issues that arise. On the event side I gathered final details for events, and used this to produce Event Sheets, I produced contracts to send out to be signed before the event, and raised deposit invoices. Then after the event I have raised the final invoice to go to the client and followed through with the after event follow up. Whilst working here I was based on site at the second venue, Chandos House, and provided showrounds for the function rooms as well as the bedrooms. I was also involved in the staff rotas. Whilst employed here I used Rendezvous for Events & Invoicing and Room Master for Accommodation bookings.Working within the Facilities Site Services Team, running the onsite Conference Centre for Lilly, with control of over 10 meeting rooms across 3 different buildings. Management of all bookings for the Conference Centre rooms, compiling weekly schedules with the events/meetings that are taking place. Providing IT & AV support where required for all meetings, especially for VIP visits. Provide bookings and support for Telepresence & Video Conference rooms onsite and across all Lilly sites, liaising with AT&T where necessary with regards updates and issues. I produce regular statistics on the utilisation figures for the Conference centre, number of hours of meetings, number of delegates on site. When required produce usage figures of the telepresence and video conference rooms too. I also look after all hospitality bookings for our second office located in Basingstoke, and provide a weekly schedule for the hospitality team onsite to ensure they also provide a high level of service. Looking after hospitality for meeting rooms on both sites has helped to bring both sites into using the same booking process and ensuring the same level of service from the first point of contact through to the delivery is received.Currently working in a 4* Country House Hotel with 63 bedrooms and 8 Conference Rooms and with a large Wedding business. I manage a team of 3 and am responsible for the Bedroom Reservations in house, Conference & Event Sales, the Wedding Business and also new Corporate Sales Accounts, my department is responsible for around 70% of the Revenue into the Hotel. In my position I report directly to the General Manager and liaise daily on enquiries coming into the Hotel, new Sales Leads and new Sales Appointments. I produce month end reports for Head Office on all revenue achieved in that month; the market segments where the bedroom bookings have come from; business currently on the books for rooms for the remainder of the year; business currently on the books for all Conferences & Events; a tracker showing where we are with confirmed Weddings both this year & next; conference conversion rates; meeting room occupancy reports & no show/cancellation charges. I do a weekly forecast for both the following weeks business and also looking 3 months ahead, the weekly forecast is then updated on a daily basis to keep track of the pick up or fall in our business on the books.Within my team we do regular competitor visits looking for new sales leads; ongoing training for the staff on both the computer software that we use and also on the Company standard of enquiry handling. We hold a daily meeting in the office for 10 minutes where we catch up on the enquiries that have been taken the previous day (to ensure all the team are aware of what is in the diary), the revenue taken the previous day, the revenue projected for that day, any sales leads and any other information that they should all be aware of. One of my main focuses over the past few months has been gaining more corporate clients and setting up further corporate rates for both bedrooms and conferences. This is done by following up on new sales leads but also by calling new companies to get 'the foot in the door' and to gain new appointments to show them the facilities at the Hotel. My current focus is the conversion of business on the books, new business in and looking ahead to where our business is coming from. I look to see if there are any trends in the pick up of the rooms & conferences, to help with future planning. I thrive on new challenges and love the interaction that I get with the Clients both on the telephone and face to face. I have a good rapport with all our Clients and we always gain positive feedback. I show keenness to the job, have the product knowledge and the experience that clients (whether they be Weddings, Conferences, Events or Accommodation) expect of the Hotel Staff. Software used currently - Opera PMS & Opera Sales & Catering, Eproductive. Part of TUI, Europe's largest travel company. Working for primarily for Thomson Ski in the French Ski resort of Courchevel. Chalet Host Chalet management - day to day running of a 16 person, 7 bedroom chalet of 3* plus standard. Both the cooking and the cleaning, ordering of supplies, ensuring the chalet is up to standard before guests arrive. Budget management - working on a budget of 36 Euro per person to provide 6 days worth of food, including a 3-course meal every evening along with beverages. Keeping to the strict budget and not overspending or cutting back on some weeks, to ensure finishing the season with no debt. Customer service - being the first point of contact for the company, taking the place of the resort representative when needed. Placating guests and solving any issues as they arise to ensure an enjoyable stay is had by all. Staff Training - assisting in the pre-season training of all staff, helping new staff to settle in, ensuring the correct standards are met by all staff, where needed offering guidance. Various Temping roles through Blue Arrow. Including Child Support Agency, Going Places Travel, First Leisure Plc.

Jennifer Peacockedwards

Working within the Facilities Site Services Team, running the onsite Conference Centre for Lilly, wi...
Reading, Reading, United Kingdom

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Jennifer Peacockedwards’s Location Reading, Reading, United Kingdom

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Work Experience

Sodexo

Conference Centre Co-ordinator

2012-05-01T00:00:00.000Z - Present

Spie Matthew Hall

Conference Centre & Events Coordinator

2010-04-01T00:00:00.000Z - 2012-05-01T00:00:00.000Z

Ramada Ascot, The Royal Berkshire Hotel

Revenue Manager

2009-06-01T00:00:00.000Z - 2010-04-01T00:00:00.000Z

Ramada Jarvis Hotels

Revenue Manager

2009-06-01T00:00:00.000Z - 2010-04-01T00:00:00.000Z

Copthorne Hotel

Events Coordinator

2006-03-01T00:00:00.000Z - 2008-01-01T00:00:00.000Z

Royal Society of Medicine

Meeting & Events Coordinator

2005-07-01T00:00:00.000Z - 2006-03-01T00:00:00.000Z

Coppid Beech Hotel

Management Trainee

2004-05-01T00:00:00.000Z - 2005-07-01T00:00:00.000Z

Office Management

Customer Service

2003-05-01T00:00:00.000Z - 2004-05-01T00:00:00.000Z

Holiday Group

Specialist

2002-12-01T00:00:00.000Z - 2003-04-01T00:00:00.000Z

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jennifer Peacockedwards

Jennifer Peacockedwards is located at
Reading, Reading, United Kingdom

Jennifer Peacockedwards is a Working within the Facilities Site Services Team, running the onsite Conference Centre for Lilly, with control of over 10 meeting rooms across 3 different buildings. Management of all bookings for the Conference Centre rooms, compiling weekly schedules with the events/meetings that are taking place. Providing IT & AV support where required for all meetings, especially for VIP visits. Provide bookings and support for Telepresence & Video Conference rooms onsite and across all Lilly sites, liaising with AT&T where necessary with regards updates and issues. I produce regular statistics on the utilisation figures for the Conference centre, number of hours of meetings, number of delegates on site. When required produce usage figures of the telepresence and video conference rooms too.Running the Meeting & Events department in this hotel as the single person in the team. The property has 81 bedrooms and 10 function rooms. The function rooms vary in size from small boardrooms for 8 delegates to a function room that will seat 120 Theatre style. I handled all enquiries for Meetings, Events, Weddings, large group reservations and all Football or Rugby Teams. Part of my job entailed producing Contracts for the Clients to sign, chasing both Agents & Clients for decisions if events are to go ahead, gathering all information required for the Event from Equipment requirements to table plans and menus. I produced the function sheets for all departments in the Hotel and hold a weekly function sheet meeting for the following week's business to go over their requirements to help ensure that all the events run smoothly and that the Departments have all the information they require. After each Event I also checked all bills before these go to the Client. Within my role I produced monthly spreadsheets of Revenue coming into the hotel through my department which was presented at regular Revenue meetings which I attended. I worked with Fidelio Front Office & Fidelio Sales & Catering, but I am quick at picking up new Computer software and am computer literate.The Coppid Beech Hotel is part of The Nike Group of Companies which includes car dealerships; ski centres and ice rinks to name a few. The Hotel is a 4* property with 205 bedrooms and 11 function rooms. It has a 2 Rosette Restaurant, an upmarket Nightclub and an Aquarium. Trainee Management Scheme Event Organisation - I organised 133 events over the Christmas period, sizes ranging from 10 to 230. From initial booking I produced contracts, collected deposits and final payments. I took the client briefing on party requirements and prepared a costing though liaison with other internal departments. I account managed the process with the clients through to agreeing final details. I produced function sheets providing information on the event for other departments. In some cases I was there to meet the client on arrival and then I followed up on the event afterwards for feedback on how it all went. I was also involved in Conference & Meeting enquiries and bookings, and provided a similar level of service. Banqueting Operations - I met the clients on arrival for their meetings/conferences or weddings/dinners. I would run through the requirements for that day, ensure the set up of the room was as expected. I would then be on hand for any queries/problems and be of assistance if needed. I did the billing of such events and produced a Daily Revenue Monitor sheet showing the revenue received for our department. I would be on hand to ensure the event runs smoothly and that the best service possible is provided. I also chased outstanding invoices dating back 2 years, was responsible for setting up a method of ensuring that payment on departures are actually paid on departure and not slipping through the net. Accounts - Restaurant Management - Bar - In both the Brasserie Bar and the nightclub. Personnel - I used Fidelio Sales & Catering for inputting of room bookings.The RSM has two venues in the West End of London; the first has 11 function rooms of varying sizes and 4 catering areas. The second Chandos House, is a Robert Adam Townhouse, grade 1 listed property built in 1770, which has 18 ensuite bedrooms and 6 function areas.; Involved in the organising and running of Meetings and Events from the initial enquiry through to the on the day Management of the Event. Events that I have worked with have been small boardroom meetings through to Cocktail Receptions for 120, Media launches and Wedding Celebrations. The job also entailed assisting the House Manager of Chandos House with the day to day running of the House, providing cover for Front of House staff, processing invoices, dealing with suppliers and maintenance issues that arise. On the event side I gathered final details for events, and used this to produce Event Sheets, I produced contracts to send out to be signed before the event, and raised deposit invoices. Then after the event I have raised the final invoice to go to the client and followed through with the after event follow up. Whilst working here I was based on site at the second venue, Chandos House, and provided showrounds for the function rooms as well as the bedrooms. I was also involved in the staff rotas. Whilst employed here I used Rendezvous for Events & Invoicing and Room Master for Accommodation bookings.Working within the Facilities Site Services Team, running the onsite Conference Centre for Lilly, with control of over 10 meeting rooms across 3 different buildings. Management of all bookings for the Conference Centre rooms, compiling weekly schedules with the events/meetings that are taking place. Providing IT & AV support where required for all meetings, especially for VIP visits. Provide bookings and support for Telepresence & Video Conference rooms onsite and across all Lilly sites, liaising with AT&T where necessary with regards updates and issues. I produce regular statistics on the utilisation figures for the Conference centre, number of hours of meetings, number of delegates on site. When required produce usage figures of the telepresence and video conference rooms too. I also look after all hospitality bookings for our second office located in Basingstoke, and provide a weekly schedule for the hospitality team onsite to ensure they also provide a high level of service. Looking after hospitality for meeting rooms on both sites has helped to bring both sites into using the same booking process and ensuring the same level of service from the first point of contact through to the delivery is received.Currently working in a 4* Country House Hotel with 63 bedrooms and 8 Conference Rooms and with a large Wedding business. I manage a team of 3 and am responsible for the Bedroom Reservations in house, Conference & Event Sales, the Wedding Business and also new Corporate Sales Accounts, my department is responsible for around 70% of the Revenue into the Hotel. In my position I report directly to the General Manager and liaise daily on enquiries coming into the Hotel, new Sales Leads and new Sales Appointments. I produce month end reports for Head Office on all revenue achieved in that month; the market segments where the bedroom bookings have come from; business currently on the books for rooms for the remainder of the year; business currently on the books for all Conferences & Events; a tracker showing where we are with confirmed Weddings both this year & next; conference conversion rates; meeting room occupancy reports & no show/cancellation charges. I do a weekly forecast for both the following weeks business and also looking 3 months ahead, the weekly forecast is then updated on a daily basis to keep track of the pick up or fall in our business on the books.Within my team we do regular competitor visits looking for new sales leads; ongoing training for the staff on both the computer software that we use and also on the Company standard of enquiry handling. We hold a daily meeting in the office for 10 minutes where we catch up on the enquiries that have been taken the previous day (to ensure all the team are aware of what is in the diary), the revenue taken the previous day, the revenue projected for that day, any sales leads and any other information that they should all be aware of. One of my main focuses over the past few months has been gaining more corporate clients and setting up further corporate rates for both bedrooms and conferences. This is done by following up on new sales leads but also by calling new companies to get 'the foot in the door' and to gain new appointments to show them the facilities at the Hotel. My current focus is the conversion of business on the books, new business in and looking ahead to where our business is coming from. I look to see if there are any trends in the pick up of the rooms & conferences, to help with future planning. I thrive on new challenges and love the interaction that I get with the Clients both on the telephone and face to face. I have a good rapport with all our Clients and we always gain positive feedback. I show keenness to the job, have the product knowledge and the experience that clients (whether they be Weddings, Conferences, Events or Accommodation) expect of the Hotel Staff. Software used currently - Opera PMS & Opera Sales & Catering, Eproductive. Part of TUI, Europe's largest travel company. Working for primarily for Thomson Ski in the French Ski resort of Courchevel. Chalet Host Chalet management - day to day running of a 16 person, 7 bedroom chalet of 3* plus standard. Both the cooking and the cleaning, ordering of supplies, ensuring the chalet is up to standard before guests arrive. Budget management - working on a budget of 36 Euro per person to provide 6 days worth of food, including a 3-course meal every evening along with beverages. Keeping to the strict budget and not overspending or cutting back on some weeks, to ensure finishing the season with no debt. Customer service - being the first point of contact for the company, taking the place of the resort representative when needed. Placating guests and solving any issues as they arise to ensure an enjoyable stay is had by all. Staff Training - assisting in the pre-season training of all staff, helping new staff to settle in, ensuring the correct standards are met by all staff, where needed offering guidance. Various Temping roles through Blue Arrow. Including Child Support Agency, Going Places Travel, First Leisure Plc.

Jennifer Peacockedwards currently works in the Sodexo |

No Languages Available

Jennifer Peacockedwards has prior
experience in the following industries:
Spie Matthew Hall | Ramada Ascot, The Royal Berkshire Hotel | Ramada Jarvis Hotels | Copthorne Hotel | Royal Society of Medicine | Coppid Beech Hotel | Office Management | Holiday Group

Jennifer Peacockedwards has the following professional experience:
Sodexo | Spie Matthew Hall | Ramada Ascot, The Royal Berkshire Hotel | Ramada Jarvis Hotels | Copthorne Hotel | Royal Society of Medicine | Coppid Beech Hotel | Office Management | Holiday Group