Jennifer Joseph Email & Phone Number | Simplifying processes, providing data-driven decision-making, and problem-solving through sound reasoning and independent judgment are my top priority in my customer service journey. My desire to work hands-on in an evolving and fast-paced environment, My ability to work flexible hours and overtime when needed, and My technical proficiency with Microsoft Office Suite (Word, PowerPoint, Excel), Customer Relationship Management (CRM) System: Salesforce, Customer Support Platforms: Zendesk, and working knowledge of phone systems, has made me consistently surpassing team KPIs, and exceed metrics. As a dedicated professional with a diverse background in customer service, administration, and entrepreneurship, I am passionate about delivering exceptional experiences and driving business growth. With a proven track record in various industries, I have honed my skills in team leadership, problem-solving, and effective communication. With consistent promotions for my ability to adapt and excel in challenging situations, and elevation to train new hires where I played a key role in remodeling initiatives, significantly improving the customer experience. As an Independent Contractor and Self-Employed Business Owner, I have gained valuable experience in marketing, sales growth, and customer satisfaction. My entrepreneurial spirit and dedication to customer service have driven my success in these roles. • Handled an impressive 60-100 calls daily during peak seasons, consistently surpassing key performance indicators (KPIs) related to call handling, resolution times, and customer satisfaction scores. • Provided outstanding end-to-end customer experiences in healthcare and customer relations, nurturing genuine relationships, understanding specific needs, and overdelivering on expectations. • Led a dynamic 12-person outbound calling team for 3 months to meticulously verify Medicare plan satisfaction. • Broke new ground in the development and implementation of training materials for new trainees on diagrams/graphs, prompts/greetings, written scenarios of how to de-escalate calls, and other Medicare-related information. I am always eager to connect with like-minded professionals and explore new opportunities to grow and make a positive impact. Feel free to reach out to me for opportunities at A.jenjoseph@gmail.com SPECIALTIES: Phone Etiquette & Client Engagement Customer Retention & Conversion Data Entry, Reports Preparation & Documentation Inbound And Outbound Calls Complaint Handling/Dispute Resolution Remote Work Productivity Standards

Jennifer Joseph

Simplifying processes, providing data-driven decision-making, and problem-solving through sound reas...
Seattle, Washington, United States

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Jennifer Joseph’s Email jennifer.joseph@instacart.com

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Jennifer Joseph’s Location Seattle, Washington, United States

Jennifer Joseph’s Current Industry Instacart

Jennifer Joseph’s Prior Industry Luxie Scrubs | United States Postal Service | Target | Teleperformance

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Work Experience

Instacart

Independent Sales Contractor

2022-10-01 00:00:00 - Present

Luxie Scrubs

Business Owner

2021-03-01 00:00:00 - 2023-05-01 00:00:00

United States Postal Service

Postal Worker

2020-10-01 00:00:00 - 2021-02-01 00:00:00

Target

Customer Service Associate

2019-07-01 00:00:00 - 2020-08-01 00:00:00

Teleperformance

Licensed Sales Supervisor

2016-09-01 00:00:00 - 2019-06-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Jennifer Joseph

Jennifer Joseph is located at
Seattle, Washington, United States

Jennifer Joseph is a Simplifying processes, providing data-driven decision-making, and problem-solving through sound reasoning and independent judgment are my top priority in my customer service journey. My desire to work hands-on in an evolving and fast-paced environment, My ability to work flexible hours and overtime when needed, and My technical proficiency with Microsoft Office Suite (Word, PowerPoint, Excel), Customer Relationship Management (CRM) System: Salesforce, Customer Support Platforms: Zendesk, and working knowledge of phone systems, has made me consistently surpassing team KPIs, and exceed metrics. As a dedicated professional with a diverse background in customer service, administration, and entrepreneurship, I am passionate about delivering exceptional experiences and driving business growth. With a proven track record in various industries, I have honed my skills in team leadership, problem-solving, and effective communication. With consistent promotions for my ability to adapt and excel in challenging situations, and elevation to train new hires where I played a key role in remodeling initiatives, significantly improving the customer experience. As an Independent Contractor and Self-Employed Business Owner, I have gained valuable experience in marketing, sales growth, and customer satisfaction. My entrepreneurial spirit and dedication to customer service have driven my success in these roles. • Handled an impressive 60-100 calls daily during peak seasons, consistently surpassing key performance indicators (KPIs) related to call handling, resolution times, and customer satisfaction scores. • Provided outstanding end-to-end customer experiences in healthcare and customer relations, nurturing genuine relationships, understanding specific needs, and overdelivering on expectations. • Led a dynamic 12-person outbound calling team for 3 months to meticulously verify Medicare plan satisfaction. • Broke new ground in the development and implementation of training materials for new trainees on diagrams/graphs, prompts/greetings, written scenarios of how to de-escalate calls, and other Medicare-related information. I am always eager to connect with like-minded professionals and explore new opportunities to grow and make a positive impact. Feel free to reach out to me for opportunities at A.jenjoseph@gmail.com SPECIALTIES: Phone Etiquette & Client Engagement Customer Retention & Conversion Data Entry, Reports Preparation & Documentation Inbound And Outbound Calls Complaint Handling/Dispute Resolution Remote Work Productivity Standards