Jennie Nguyen Email & Phone Number | • Developed strategies to implement changes and improvements. • Worked with business partners to conduct testing to ensure processes are followed. • Served on problem solving teams to improve operational program processes and systems. • Coordinated and implemented management information systems objectives, priorities and policies, updating system data required for reports and analysis. • Reviewed and maintained process maps, procedures, and job aides to ensure all loan modification specific processes were captured.• Developed and coached associates to the next level of proficiency by conducting weekly learning activities, and by observing and assessing performance and action plans. • Applied appropriate policies and procedures and expertise while conducting call monitors for associates. These call monitors were used to access associate readiness and if associate actions were within regulatory requirements and scoring. • Coached associates on best practices for submissions to underwriting for time effectiveness and accuracy to in turn assist our customers and aid in creating a positive customer experience. • Gathered and prepared documentation for tracking, monitoring and escalating risk related issues to management • Assisted in the design and implementation of many new systems. • Analyzes processes and systems to determine ways to increase efficiency and effectiveness • Performs root cause analysis for risks that impact the organization. • Provides analytical support on various product strategy projects to ensure company goals. • Evaluates operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data • Develop, test, and deploy required business reports and productivity tools. • Evaluates operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data • Develop strategies to implement changes and improvements. • Analyze and assess business needs and cross-system impacts by offering full systems integration solutions.• Performed investigative activities to evaluate and determine the whereabouts of customers through database searches an system records. • Provided account resolution strategies on all pre-foreclosure accounts ensuring the cohesive communication with the Default groups. • Served on problem solving teams to improve operational program processes and systems. • Placed outbound collections calls on accounts 60+ days delinquent through pre-foreclosure. • Reviewed loan status and borrower situation to resolve all areas of delinquency.

Jennie Nguyen

• Developed strategies to implement changes and improvements. • Worked with business partners to con...
Irvine, Irvine, United States

*50 free lookup(s) per month.

No credit card required.

Jennie Nguyen’s Email jnguyen@greenlightloans.com

Jennie Nguyen’s Phone Numbers

Get JENNIE’s Phone Number (For Free)

Social Media

Jennie Nguyen’s Location Irvine, Irvine, United States

Jennie Nguyen’s Current Industry Mr. Cooper

Jennie Nguyen’s Prior Industry Bank of America | HSBC

Not the Jennie Nguyen you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Mr. Cooper

Sr Business Operations Analyst

2019-04-01 00:00:00 - Present

Bank of America

Officer; Operations Project Analyst

2013-03-01 00:00:00 - 2015-06-01 00:00:00

HSBC

Collector II

2008-06-01 00:00:00 - 2010-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Jennie Nguyen

Jennie Nguyen is located at
Irvine, Irvine, United States

Jennie Nguyen is a • Developed strategies to implement changes and improvements. • Worked with business partners to conduct testing to ensure processes are followed. • Served on problem solving teams to improve operational program processes and systems. • Coordinated and implemented management information systems objectives, priorities and policies, updating system data required for reports and analysis. • Reviewed and maintained process maps, procedures, and job aides to ensure all loan modification specific processes were captured.• Developed and coached associates to the next level of proficiency by conducting weekly learning activities, and by observing and assessing performance and action plans. • Applied appropriate policies and procedures and expertise while conducting call monitors for associates. These call monitors were used to access associate readiness and if associate actions were within regulatory requirements and scoring. • Coached associates on best practices for submissions to underwriting for time effectiveness and accuracy to in turn assist our customers and aid in creating a positive customer experience. • Gathered and prepared documentation for tracking, monitoring and escalating risk related issues to management • Assisted in the design and implementation of many new systems. • Analyzes processes and systems to determine ways to increase efficiency and effectiveness • Performs root cause analysis for risks that impact the organization. • Provides analytical support on various product strategy projects to ensure company goals. • Evaluates operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data • Develop, test, and deploy required business reports and productivity tools. • Evaluates operational program progress toward production and quality assurance goals by developing criteria to assess program effectiveness, researching and gathering qualitative and quantitative data • Develop strategies to implement changes and improvements. • Analyze and assess business needs and cross-system impacts by offering full systems integration solutions.• Performed investigative activities to evaluate and determine the whereabouts of customers through database searches an system records. • Provided account resolution strategies on all pre-foreclosure accounts ensuring the cohesive communication with the Default groups. • Served on problem solving teams to improve operational program processes and systems. • Placed outbound collections calls on accounts 60+ days delinquent through pre-foreclosure. • Reviewed loan status and borrower situation to resolve all areas of delinquency.