Jen Burk

Jen Burk

Customer Success Project Manager - Professional Services - Genesys Cloud Certified
Zionsville, Indiana, United States

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Work Experience

Genesys

Customer Success Project Manager - Professional Services - Genesys Cloud Certified

2019-09-01 - Present

Clear Software (Acquired by Microsoft)

Sales Development Director

2018-01-01 - 2019-01-01

PolicyStat Software

Customer Engagement Manager

2017-01-01 - 2018-01-01

DeveloperTown

Customer Success Manager

2015-01-01 - 2017-01-01

Burk Media Werx

Chief Executive Officer

2009-01-01 - 2015-01-01

Ingram Micro

Key Account Manager

2008-04-01 - 2009-08-01

ExactTarget/Salesforce

Senior Market Development Manager/Account Management Director

2001-01-01 - 2008-01-01

American Heart Association

Youth Market Development Manager

1998-01-01 - 2001-01-01

STAR Alliance for Drug-Free Youth

Marketing and Public Relations Manager

1995-01-01 - 1998-01-01

Huntington Learning Center

Assistant Director

1994-04-01 - 1995-08-01

University of South Carolina

Assistant Director, Graduate Studies

1993-01-01 - 1995-01-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian