Jeff Otoole Email & Phone Number | My primary professional passion is building, scaling, and leading Customer Success teams! Back in 2012 I had the opportunity to build Blackbaud's first Customer Success program. We had just acquired our first SaaS company, and figuring out how to reduce churn and increase net retention became critical to growing our business. These goals aligned well to the customer's goals of increasing revenue and achieving outcomes, and this new type of account management created a natural fit for utilizing my prior experience in sales, consulting, and customer support. Eight years later I have successfully built and led Customer Success programs in three additional markets. All of these programs were built from the ground up, and included 1:1 strategic, 1:many mid-market, and tech touch models. The total ARR managed by teams I have led has ranged from 32M - 75M. Hiring great people is at the heart of building great Customer Success programs. I have hired 30+ customer success professionals over the years, and have a proven methodology for finding and retaining top talent. My teams have a track record of exceeding retention and growth targets, and have a ton of great stories helping customers achieve success along the way!

Jeff Otoole

My primary professional passion is building, scaling, and leading Customer Success teams! Back in 2...
Phoenix, Arizona, United States

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Jeff Otoole’s Email j.otoole@hubs.ly

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Jeff Otoole’s Location Phoenix, Arizona, United States

Jeff Otoole’s Current Industry Retired Tech Guy

Jeff Otoole’s Prior Industry Trainual | Webpt | Blackbaud | Blackbaud Europe | Crawford Murphy And Tilly

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Chief Hammock Tester

2022-12-01 00:00:00 - Present

Vice President of Customer Experience

2020-04-01 00:00:00 - 2022-12-01 00:00:00

Senior Manager of Customer Success

2019-04-01 00:00:00 - 2020-04-01 00:00:00

Manager of Customer Success

2015-04-01 00:00:00 - 2018-01-01 00:00:00

Sales Engineer

2007-01-01 00:00:00 - 2008-12-01 00:00:00

Network Technician

1999-01-01 00:00:00 - 2003-01-01 00:00:00

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Jeff Otoole is a My primary professional passion is building, scaling, and leading Customer Success teams! Back in 2012 I had the opportunity to build Blackbaud's first Customer Success program. We had just acquired our first SaaS company, and figuring out how to reduce churn and increase net retention became critical to growing our business. These goals aligned well to the customer's goals of increasing revenue and achieving outcomes, and this new type of account management created a natural fit for utilizing my prior experience in sales, consulting, and customer support. Eight years later I have successfully built and led Customer Success programs in three additional markets. All of these programs were built from the ground up, and included 1:1 strategic, 1:many mid-market, and tech touch models. The total ARR managed by teams I have led has ranged from 32M - 75M. Hiring great people is at the heart of building great Customer Success programs. I have hired 30+ customer success professionals over the years, and have a proven methodology for finding and retaining top talent. My teams have a track record of exceeding retention and growth targets, and have a ton of great stories helping customers achieve success along the way!