Jeff Blackburn Email & Phone Number | I am passionate about providing outstanding customer support! As a member of the SolidFire Technical Support and Services team, I work hand-in-glove with the Sales and Engineering teams to provide stellar support to SolidFire's customers. I am responsible for resolving complex hardware and software issues related to SolidFire’s revolutionary scale out all-flash data storage system. I provide Tier 3 technical support and proactive guidance by developing a long term trusted adviser relationship with my customers. Additionally, I provide support for new product development and bug fixes by providing direct feedback to the product development teams. My ability to define the true nature of the problem by evaluating the customers’ entire environment is essential to problem resolution in today’s highly complex technical environments. My ability to think outside the box is essential when it comes to isolating the source of a problem no one has ever seen before. I work hard to stay current on the overall IT landscape in order to better understand how failures or changes in any part of a customers’ environment might affect the equipment/software I am supporting. My background is mainly in storage however years of experience and training give me a unique ability to understand how everything in a customer’s environment has to work together. My advanced problem solving skills allow me to identify problems regardless of my level of knowledge on the specific hardware/software and my curiosity to understand how things work, gives me the capacity to quickly comprehend new technology.

Jeff Blackburn

I am passionate about providing outstanding customer support! As a member of the SolidFire Technica...
Fullerton, California, United States

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Jeff Blackburn’s Email jblackburn@netapp.com

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Jeff Blackburn’s Location Fullerton, California, United States

Jeff Blackburn’s Current Industry Solidfire

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Work Experience

Solidfire

Tier 3 Support & Deployment Engineer

2015-08-01T00:00:00.000Z - Present

Hewlett Packard

Storage Division, Customer Satisfaction Engineer

2011-12-01T00:00:00.000Z - 2015-07-01T00:00:00.000Z

Hp

Escalation Technical Support

2002-05-01T00:00:00.000Z - 2011-12-01T00:00:00.000Z

Compaq Computer

Regional Support Engineer

1998-06-01T00:00:00.000Z - 2002-05-01T00:00:00.000Z

Digital Equipment

Field Service Engineer

1988-11-01T00:00:00.000Z - 1998-06-01T00:00:00.000Z

Eaton

Field Service Engineer

1986-11-01T00:00:00.000Z - 1988-11-01T00:00:00.000Z

Intergraph

Installation Tech

1984-05-01T00:00:00.000Z - 1986-11-01T00:00:00.000Z

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FAQ About Jeff Blackburn

Jeff Blackburn is located at
Fullerton, California, United States

Jeff Blackburn is a I am passionate about providing outstanding customer support! As a member of the SolidFire Technical Support and Services team, I work hand-in-glove with the Sales and Engineering teams to provide stellar support to SolidFire's customers. I am responsible for resolving complex hardware and software issues related to SolidFire’s revolutionary scale out all-flash data storage system. I provide Tier 3 technical support and proactive guidance by developing a long term trusted adviser relationship with my customers. Additionally, I provide support for new product development and bug fixes by providing direct feedback to the product development teams. My ability to define the true nature of the problem by evaluating the customers’ entire environment is essential to problem resolution in today’s highly complex technical environments. My ability to think outside the box is essential when it comes to isolating the source of a problem no one has ever seen before. I work hard to stay current on the overall IT landscape in order to better understand how failures or changes in any part of a customers’ environment might affect the equipment/software I am supporting. My background is mainly in storage however years of experience and training give me a unique ability to understand how everything in a customer’s environment has to work together. My advanced problem solving skills allow me to identify problems regardless of my level of knowledge on the specific hardware/software and my curiosity to understand how things work, gives me the capacity to quickly comprehend new technology.