Jeena Jose Email & Phone Number | With a versatile career spanning multiple roles in IT and training, I have consistently demonstrated my ability to drive efficiency and excellence. As an IT Analyst, I facilitated laptop assignments and server issue resolution while spearheading the "Smart Audit Tool" project, resulting in a 20% increase in dispatch engineer productivity. Transitioning to an IT trainer, I streamlined onboarding, reducing it from 3 to 1.5 months and developed a Standard Operating Procedure (SOP). As a Team Lead, I managed a team of 10 analysts and further optimized training, shortening it to 14 days. As a Team Manager, I ensured SLA adherence, developed a real-time monitoring dashboard, and prioritized customer satisfaction, consistently achieving 95% SLA compliance. Key Skills: Ms-Visio Power BI Gantt Chart Tableau Team Management Process Driven

Jeena Jose

With a versatile career spanning multiple roles in IT and training, I have consistently demonstrated...
Canada

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Jeena Jose’s Email jeena.jose@hcl.com

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Jeena Jose’s Location Canada

Jeena Jose’s Current Industry Ferrero

Jeena Jose’s Prior Industry Hcl Enterprise

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Quality Analyst

2023-06-01 00:00:00 - Present

Team Manager - Business Analysis

2021-07-01 00:00:00 - 2022-12-01 00:00:00

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Jeena Jose is a With a versatile career spanning multiple roles in IT and training, I have consistently demonstrated my ability to drive efficiency and excellence. As an IT Analyst, I facilitated laptop assignments and server issue resolution while spearheading the "Smart Audit Tool" project, resulting in a 20% increase in dispatch engineer productivity. Transitioning to an IT trainer, I streamlined onboarding, reducing it from 3 to 1.5 months and developed a Standard Operating Procedure (SOP). As a Team Lead, I managed a team of 10 analysts and further optimized training, shortening it to 14 days. As a Team Manager, I ensured SLA adherence, developed a real-time monitoring dashboard, and prioritized customer satisfaction, consistently achieving 95% SLA compliance. Key Skills: Ms-Visio Power BI Gantt Chart Tableau Team Management Process Driven