Jean Gaudet Email & Phone Number | With experience in customer success and program management, I am a customer focused professional who delivers exceptional results for high-profile clients in the financial services, healthcare, and retail industries. Most recently as a Customer Success Director at Volante Technologies, a leading provider of cloud-native payment and financial messaging solutions. My core competencies include relationship building, retention, cross-selling, process improvement, data-driven decision making, and cross-functional team alignment. I have successfully managed the onboarding, implementation, and renewal of Tier 1-2 banks, achieving 0% customer churn while identifying new revenue opportunities. I also gather and report customer satisfaction metrics to senior/executive leadership, fostering continuous improvement across internal departments. I am a creative problem solver, a collaborative communicator who uses humor and diplomacy to navigate complex situations to achieve optimal outcomes.

Jean Gaudet

With experience in customer success and program management, I am a customer focused professional who...
Greater Boston, Greater Boston, United States

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Jean Gaudet’s Location Greater Boston, Greater Boston, United States

Jean Gaudet’s Current Industry Fis

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Sr. Manager - Implementation Conversion

2024-04-01 00:00:00 - Present

Customer Success Director

2020-10-01 00:00:00 - 2023-09-01 00:00:00

Sr Project Manager

2018-07-01 00:00:00 - 2020-09-01 00:00:00

Program Manager

2016-08-01 00:00:00 - 2018-06-01 00:00:00

Director, PMO

2012-01-01 00:00:00 - 2016-05-01 00:00:00

Consultant, Sr Project Manager

2008-01-01 00:00:00 - 2011-01-01 00:00:00

Vice President / Vendor & Project Management

2004-01-01 00:00:00 - 2008-01-01 00:00:00

Client Service Systems Manager

1999-01-01 00:00:00 - 2004-01-01 00:00:00

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Jean Gaudet is a With experience in customer success and program management, I am a customer focused professional who delivers exceptional results for high-profile clients in the financial services, healthcare, and retail industries. Most recently as a Customer Success Director at Volante Technologies, a leading provider of cloud-native payment and financial messaging solutions. My core competencies include relationship building, retention, cross-selling, process improvement, data-driven decision making, and cross-functional team alignment. I have successfully managed the onboarding, implementation, and renewal of Tier 1-2 banks, achieving 0% customer churn while identifying new revenue opportunities. I also gather and report customer satisfaction metrics to senior/executive leadership, fostering continuous improvement across internal departments. I am a creative problem solver, a collaborative communicator who uses humor and diplomacy to navigate complex situations to achieve optimal outcomes.

Jean Gaudet has prior
experience in the following industries:
Volante Technologies | Randstad Technologies | Talbots | Fiserv | Neighborhood Health Plan | Morgan Stanley | Dst Output

Jean Gaudet has the following professional experience:
Fis | Volante Technologies | Randstad Technologies | Talbots | Fiserv | Neighborhood Health Plan | Morgan Stanley | Dst Output