Jayesh Dalvi Email & Phone Number | I am a highly experienced professional with 12 years of diverse experience in contact center management, customer experience, quality management, and vendor management in the BFSI and Edtech industries. I am certified Six Sigma Black Belt with experience of leading multiple projects in process excellence role As a people manager, I have successfully led teams and delivered high-quality results. I am passionate about customer experience and strive to create exceptional experiences for customers while ensuring operational efficiency. My expertise in vendor management and quality management has enabled me to effectively manage vendor relationships and drive continuous improvement in processes. I am highly analytical and data-driven, and I use these skills to identify opportunities for improvement and implement effective solutions. Overall, I am a highly skilled and experienced professional with a track record of delivering results and driving success in the contact center and customer experience domains.

Jayesh Dalvi

I am a highly experienced professional with 12 years of diverse experience in contact center managem...
Mumbai, Maharashtra, India

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Jayesh Dalvi’s Location Mumbai, Maharashtra, India

Jayesh Dalvi’s Current Industry Teleperformance

Jayesh Dalvi’s Prior Industry Whitehat Jr | Firstsource Solutions | Serco

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Sr Manager Process Excellence - Lss Black Belt

2023-01-01 00:00:00 - Present

Senior Quality Manager

2021-10-01 00:00:00 - 2023-01-01 00:00:00

Quality Analyst

2015-06-01 00:00:00 - 2015-12-01 00:00:00

Quality Analyst

2014-12-01 00:00:00 - 2015-06-01 00:00:00

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Jayesh Dalvi is a I am a highly experienced professional with 12 years of diverse experience in contact center management, customer experience, quality management, and vendor management in the BFSI and Edtech industries. I am certified Six Sigma Black Belt with experience of leading multiple projects in process excellence role As a people manager, I have successfully led teams and delivered high-quality results. I am passionate about customer experience and strive to create exceptional experiences for customers while ensuring operational efficiency. My expertise in vendor management and quality management has enabled me to effectively manage vendor relationships and drive continuous improvement in processes. I am highly analytical and data-driven, and I use these skills to identify opportunities for improvement and implement effective solutions. Overall, I am a highly skilled and experienced professional with a track record of delivering results and driving success in the contact center and customer experience domains.