Jayakanthan P Email & Phone Number | A strategic professional with 14 years of experience in managing overall process of providing customer support for banking products involving Credit Cards & so on(Worked in online e-commerce starts-ups) and ensuring accomplishment of targets within stipulated time Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Experienced in performing VOC analysis; analyzed NPS & CSAT data and conducted root-case analysis on Detractors & Neutrals to identify loopholes and implement measures to ensure non-occurrence of such issues Expertise in cross-selling of products during the service calls in order to generate additional business for organization Proficient in conducting quality checks and audits for operations such as call calibrations to improve service quality and control customer complaints Expertise in participating in projects for operational standards; implementing quality systems & procedures to facilitate a high-quality customer experience while adhering to the SLA Team-based management style coupled with the zeal to drive visions into reality

Jayakanthan P

A strategic professional with 14 years of experience in managing overall process of providing custom...
Bengaluru, Bengaluru, India

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Jayakanthan P’s Location Bengaluru, Bengaluru, India

Jayakanthan P’s Current Industry Swiggy

Jayakanthan P’s Prior Industry Udaan Com | Modasta | Canvera Digital Technologies | Magma Fincorp | Ge Capital

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Head Call Center

Present

Account Manager

2022-06-01 00:00:00 - Present

Head Call Center in credit team for activation

2018-11-01 00:00:00 - 2022-05-01 00:00:00

CRM Manager

2016-06-01 00:00:00 - 2018-11-01 00:00:00

CRM National head, & Logistics Manager

2014-12-01 00:00:00 - 2016-06-01 00:00:00

CSM - Assistant Manager

2013-09-01 00:00:00 - 2014-12-01 00:00:00

NODAL OFFICER, Senior Executive

2006-01-01 00:00:00 - 2013-08-01 00:00:00

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Jayakanthan P is a A strategic professional with 14 years of experience in managing overall process of providing customer support for banking products involving Credit Cards & so on(Worked in online e-commerce starts-ups) and ensuring accomplishment of targets within stipulated time Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Experienced in performing VOC analysis; analyzed NPS & CSAT data and conducted root-case analysis on Detractors & Neutrals to identify loopholes and implement measures to ensure non-occurrence of such issues Expertise in cross-selling of products during the service calls in order to generate additional business for organization Proficient in conducting quality checks and audits for operations such as call calibrations to improve service quality and control customer complaints Expertise in participating in projects for operational standards; implementing quality systems & procedures to facilitate a high-quality customer experience while adhering to the SLA Team-based management style coupled with the zeal to drive visions into reality

Jayakanthan P has prior
experience in the following industries:
Udaan Com | Modasta | Canvera Digital Technologies | Magma Fincorp | Ge Capital

Jayakanthan P has the following professional experience:
Udaan | Swiggy | Udaan Com | Modasta | Canvera Digital Technologies | Magma Fincorp | Ge Capital