Jason Abarquez
Accomplished Cloud Support Engineer proffering extensive cloud monitoring and troubleshooting skills...
Philippines
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Jason Abarquez’s Email jason.abarquez@genesys.com
Social Media
Jason Abarquez’s Location Philippines
Jason Abarquez’s Current Industry Genesys Telecommunications Laboratories Genesys
Jason Abarquez’s Prior Industry Reed Elsevier | Convergys Intelligent Contact | Teletech | Sykes Enterprises | One Global Contact Center
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Work Experience
Genesys Telecommunications Laboratories
Cloud Support Analyst
2017-05-01 00:00:00 - Present
Genesys
Cloud Support Engineer
2017-05-01 00:00:00 - Present
Reed Elsevier
Customer Support/Technical Support
2013-09-01 00:00:00 - 2016-03-01 00:00:00
Convergys Intelligent Contact
Technical Support
2010-04-01 00:00:00 - 2013-08-01 00:00:00
Teletech
Technical Support
2008-06-01 00:00:00 - 2010-04-01 00:00:00
Sykes Enterprises
Customer Service Representative
2007-08-01 00:00:00 - 2008-06-01 00:00:00
One Global Contact Center
Technical Consultant
2006-08-01 00:00:00 - 2007-08-01 00:00:00Skills
Languages
FAQ About Jason Abarquez
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Jason Abarquez is located at
Philippines -
Jason Abarquez is a Accomplished Cloud Support Engineer proffering extensive cloud monitoring and troubleshooting skills. Defined, built, and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen. Hands-on understanding of PaaS and SaaS Cloud computing models. Experience with cloud technologies, such as AWS, Azure, and Genesys Cloud. Very much experienced Customer and Technical support hybrid champion with 11 years of expertise prior to joining the fast-emerging Cloud Industry that is on-going 6 years now. Provides technical assistance to Genesys customers that are subscribed to one or more of our Cloud offerings with Hands-on understanding of PaaS and SaaS Cloud computing models. We interact with our customers, respond to support requests via phone, web, or other channels, and interface with other internal teams as required. Working within global support team covering 24x7x365 cloud operations, effectively managing handoff from shift-to-shift for cloud support issues. Works successfully with expert help members of Engineering, Quality Assurance, Operations, Professional Services, and other teams necessary for solutions. As an Analyst, we must be able to manage multiple customers and customer issues simultaneously while striving and maintaining the highest degree of customer satisfaction. Customer Satisfaction with resolution on first contact is our number 1 goal.
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Jason Abarquez currently works in the Genesys Telecommunications Laboratories | Genesys |
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No Languages Available
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Jason Abarquez has prior
experience in the following industries:
Reed Elsevier | Convergys Intelligent Contact | Teletech | Sykes Enterprises | One Global Contact Center -
Jason Abarquez has the following professional experience:
Genesys Telecommunications Laboratories | Genesys | Reed Elsevier | Convergys Intelligent Contact | Teletech | Sykes Enterprises | One Global Contact Center -
You can view Jason Abarquez’s LinkedIn profile at LinkedIn URL
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Jason Abarquez’s work email
addresses are
jason.abarquez@genesys.com -
Genesys Telecommunications Laboratories | Genesys |
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