Janice Johnson Email & Phone Number | With 20 years of experience in the telecommunications industry, I am a seasoned and versatile professional with a passion for systems analysis and project management. I have a strong track record of delivering innovative and impactful solutions that enhance customer experience, operational efficiency, and business performance. As an Associate Director of Systems Analysis at Verizon, I lead a team of engineers that monitor and control systems and tools for the Customer Service Organization, using hybrid project management practices with emphasis on Agile methodology. In my current role, I manage project portfolio and programs, oversee production support and UAT testing, and conduct quantitative and qualitative analysis to understand cross-channel customer journeys, pain points, and moments that matter. I create journey maps that are input for future state ideation of solutions and development of strategic roadmaps. I also manage client expectations, define scope, develop project plans, and support project teams. I leverage my team collaboration, problem-solving, and analytical skills to deliver high-quality results and exceed customer expectations. I hold a PMP certification, an MBA, Bachelor’s Degree with a concentration in Project Management and an Associate’s Degree in Business Administration.

Janice Johnson

With 20 years of experience in the telecommunications industry, I am a seasoned and versatile profes...
204 Waldorf Way, Hampstead, United States

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Janice Johnson’s Location 204 Waldorf Way, Hampstead, United States

Janice Johnson’s Current Industry Verizon

Janice Johnson’s Prior Industry Verizon Wireless

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Associate Director Systems Analysis

2019-09-01 00:00:00 - Present

Senior Analyst

2018-09-01 00:00:00 - 2019-09-01 00:00:00

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Janice Johnson is a With 20 years of experience in the telecommunications industry, I am a seasoned and versatile professional with a passion for systems analysis and project management. I have a strong track record of delivering innovative and impactful solutions that enhance customer experience, operational efficiency, and business performance. As an Associate Director of Systems Analysis at Verizon, I lead a team of engineers that monitor and control systems and tools for the Customer Service Organization, using hybrid project management practices with emphasis on Agile methodology. In my current role, I manage project portfolio and programs, oversee production support and UAT testing, and conduct quantitative and qualitative analysis to understand cross-channel customer journeys, pain points, and moments that matter. I create journey maps that are input for future state ideation of solutions and development of strategic roadmaps. I also manage client expectations, define scope, develop project plans, and support project teams. I leverage my team collaboration, problem-solving, and analytical skills to deliver high-quality results and exceed customer expectations. I hold a PMP certification, an MBA, Bachelor’s Degree with a concentration in Project Management and an Associate’s Degree in Business Administration.