Jane Thalen Email & Phone Number | Collaborative problem solver using process improvement, customer journey mapping, analysis, and technical experience, transforming contact center voice experience and operations. Skilled at analyzing contact center voice systems and executing solutions, improving customer experience, and increasing business value. Lead voice channel transformation projects from business case to completion. Enthusiastic “big picture” leader consistently meeting commitments with integrity. Track record of completing assignments on time, on budget, and with high quality. Contact Center Voice Strategy Business Process Design Leadership Analytics Customer Relations Program Management Business Case Creation

Jane Thalen

Collaborative problem solver using process improvement, customer journey mapping, analysis, and tech...
Middlebury, Vermont, United States

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Jane Thalen’s Location Middlebury, Vermont, United States

Jane Thalen’s Current Industry Microsoft

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Principal Conversation AI Designer

2023-08-01 00:00:00 - Present

Principal Conversational Experience Designer

2020-09-01 00:00:00 - 2023-08-01 00:00:00

Director of Conversation Design Services

2018-01-01 00:00:00 - 2020-08-01 00:00:00

Director of Business Solutions Planning

2014-01-01 00:00:00 - 2017-06-01 00:00:00

IVR Software Engineer

2013-05-01 00:00:00 - 2014-01-01 00:00:00

Senior Programmer Analyst

2011-02-01 00:00:00 - 2013-05-01 00:00:00

Senior Software Engineer

2010-04-01 00:00:00 - 2011-02-01 00:00:00

Senior IVR Software Engineer

1999-07-01 00:00:00 - 2010-04-01 00:00:00

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Jane Thalen is a Collaborative problem solver using process improvement, customer journey mapping, analysis, and technical experience, transforming contact center voice experience and operations. Skilled at analyzing contact center voice systems and executing solutions, improving customer experience, and increasing business value. Lead voice channel transformation projects from business case to completion. Enthusiastic “big picture” leader consistently meeting commitments with integrity. Track record of completing assignments on time, on budget, and with high quality. Contact Center Voice Strategy Business Process Design Leadership Analytics Customer Relations Program Management Business Case Creation

Jane Thalen has prior
experience in the following industries:
Nuance Communications | Interactions | Metlife | Time Warner Cable | Cablevision | Ingres | Nortel

Jane Thalen has the following professional experience:
Microsoft | Nuance Communications | Interactions | Metlife | Time Warner Cable | Cablevision | Ingres | Nortel