Jane Edwards Email & Phone Number | Experience analyzing, documenting, and reporting on processes in Information Technology and customer services industries resulting in the successful improvement of services. Develops and deploys strategic initiatives to enhance customer satisfaction, improve performance, and meet operational targets in employee onboarding, technology services, operational management, and customer service. Composes, manages and delivers process documentation, develops training materials, and conducts meetings and training presentations. Proficiencies: Business analysis and process design Project/program management Agile Business Product Owner Subject matter expert Leadership, coaching, and training Trainer and training reference materials Technical documentation Written and graphic communications Application and program implementation

Jane Edwards

Experience analyzing, documenting, and reporting on processes in Information Technology and customer...
St Augustine, Florida, United States

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Jane Edwards’s Location St Augustine, Florida, United States

Jane Edwards’s Current Industry Modivcare Formerly Logisticare

Jane Edwards’s Prior Industry Logisticare | Amerisourcebergen | Comcast | Aol Time Warner

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Project Manager

2019-09-01 00:00:00 - Present

IT Business Analyst

2018-08-01 00:00:00 - 2019-09-01 00:00:00

Manager, Customer Implementation - IntelliOrder

2016-06-01 00:00:00 - 2018-01-01 00:00:00

Manager, National Customer Operations

2008-09-01 00:00:00 - 2010-04-01 00:00:00

Technical Supervisor

1995-05-01 00:00:00 - 1998-02-01 00:00:00

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Jane Edwards is a Experience analyzing, documenting, and reporting on processes in Information Technology and customer services industries resulting in the successful improvement of services. Develops and deploys strategic initiatives to enhance customer satisfaction, improve performance, and meet operational targets in employee onboarding, technology services, operational management, and customer service. Composes, manages and delivers process documentation, develops training materials, and conducts meetings and training presentations. Proficiencies: Business analysis and process design Project/program management Agile Business Product Owner Subject matter expert Leadership, coaching, and training Trainer and training reference materials Technical documentation Written and graphic communications Application and program implementation