James Oyola Email & Phone Number | In the eCommerce/BPO world, James has worked with clients such as Walmart.com, Sprint Wireless, Verizon, AT&T Wireless, Honey Baked Ham, and The Home Depot – The Company Store, while leading teams in the U.S., Jamaica, Belize (KG), the Philippines (TTADMS), and South Africa (Ignition Group). James has also managed contact centers of 900 - 3,000 employees and has led P&L endeavors of up to 200m. James is a Call Center: Six Sigma Black Belt with Senior leadership experience serving in three departments throughout the telecommunications ecosystem: Training, Quality Assurance, and Operations. James is self-motivated with the ability to engage people at the C-Suite level and connect all components of a business entity together for the common goal. Below are some of his achievements and skills: Published Author (2015) National Sports Journalist (2008-2015) (Sprint Wireless) Achievement in Call Center Excellence, A.C.E. (2017) (The Home Depot) Building Strong Relationships Award (2019) (The Home Depot - TCS) Top Online Customer Service - Newsweek (2020 & 2022) Bilingual, Servant Leadership, Client Relations, International Leadership, Data Analytics, Employee Staffing/Scheduling, Employee Engagement, Conflict Resolution, Emotional Intelligence, Effective Communication, Professional Writing, and Public Speaking. As a writer, James published his first book, "Get Out of Your Own Way" in 2015. James spent eight years as a Sportswriter providing services for the likes of CBS Interactive, and the Miami Heat Group. "Please allow this letter to serve as a reference for Mr. James Oyola. I have had the pleasure of working with James for three years during which he has served as a contributing writer for our award-winning game day publication, TIPOFF. James has represented himself as a person of integrity, dedication and responsibility. He has consistently displayed his ability to work in a fast-paced environment, while demonstrating punctuality and professionalism. He consistently pushes himself to deliver the best work products and he understands the importance of accountability. James is bright, courteous and talented. His contributions have helped us to elevate TIPOFF—from a good publication to great one. I am delighted to provide the highest recommendation for James Oyola and hope that you will extend him every possible courtesy. Sincerely, Lorrie-Ann Diaz Vice President, Business Communications and Social Responsibility for The Miami Heat Marketing" -------------------------------------------------------------------------------- The HEAT Group

James Oyola

In the eCommerce/BPO world, James has worked with clients such as Walmart.com, Sprint Wireless, Veri...
Fort Lauderdale, Florida, United States

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James Oyola’s Email joyola@quantum3media.com

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James Oyola’s Location Fort Lauderdale, Florida, United States

James Oyola’s Current Industry Fifa World Cup 2026

James Oyola’s Prior Industry Quantum 3 Media | Global Response | Centerfield | The Miami Heat | Cbs Interactive Max Preps Sports

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Work Experience

Fifa World Cup 2026

General Public Customer Care Supervisor

2024-05-01 00:00:00 - Present

Quantum 3 Media

Vice President of Business Development & Customer Success

2022-09-01 00:00:00 - 2024-02-01 00:00:00

Global Response

BPO Customer Care - Director of Operations

2018-10-01 00:00:00 - 2021-10-01 00:00:00

Centerfield

BPO - Sr. Director of Sales Training and Developmpent

2018-01-01 00:00:00 - 2018-08-01 00:00:00

The Miami Heat

Sports Writer

2011-12-01 00:00:00 - 2015-07-01 00:00:00

Cbs Interactive Max Preps Sports

Sports Writer

2008-07-01 00:00:00 - 2011-05-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About James Oyola

James Oyola is located at
Fort Lauderdale, Florida, United States

James Oyola is a In the eCommerce/BPO world, James has worked with clients such as Walmart.com, Sprint Wireless, Verizon, AT&T Wireless, Honey Baked Ham, and The Home Depot – The Company Store, while leading teams in the U.S., Jamaica, Belize (KG), the Philippines (TTADMS), and South Africa (Ignition Group). James has also managed contact centers of 900 - 3,000 employees and has led P&L endeavors of up to 200m. James is a Call Center: Six Sigma Black Belt with Senior leadership experience serving in three departments throughout the telecommunications ecosystem: Training, Quality Assurance, and Operations. James is self-motivated with the ability to engage people at the C-Suite level and connect all components of a business entity together for the common goal. Below are some of his achievements and skills: Published Author (2015) National Sports Journalist (2008-2015) (Sprint Wireless) Achievement in Call Center Excellence, A.C.E. (2017) (The Home Depot) Building Strong Relationships Award (2019) (The Home Depot - TCS) Top Online Customer Service - Newsweek (2020 & 2022) Bilingual, Servant Leadership, Client Relations, International Leadership, Data Analytics, Employee Staffing/Scheduling, Employee Engagement, Conflict Resolution, Emotional Intelligence, Effective Communication, Professional Writing, and Public Speaking. As a writer, James published his first book, "Get Out of Your Own Way" in 2015. James spent eight years as a Sportswriter providing services for the likes of CBS Interactive, and the Miami Heat Group. "Please allow this letter to serve as a reference for Mr. James Oyola. I have had the pleasure of working with James for three years during which he has served as a contributing writer for our award-winning game day publication, TIPOFF. James has represented himself as a person of integrity, dedication and responsibility. He has consistently displayed his ability to work in a fast-paced environment, while demonstrating punctuality and professionalism. He consistently pushes himself to deliver the best work products and he understands the importance of accountability. James is bright, courteous and talented. His contributions have helped us to elevate TIPOFF—from a good publication to great one. I am delighted to provide the highest recommendation for James Oyola and hope that you will extend him every possible courtesy. Sincerely, Lorrie-Ann Diaz Vice President, Business Communications and Social Responsibility for The Miami Heat Marketing" -------------------------------------------------------------------------------- The HEAT Group

James Oyola currently works in the Fifa World Cup 2026 |

No Languages Available

James Oyola has prior
experience in the following industries:
Quantum 3 Media | Global Response | Centerfield | The Miami Heat | Cbs Interactive Max Preps Sports

James Oyola has the following professional experience:
Fifa World Cup 2026 | Quantum 3 Media | Global Response | Centerfield | The Miami Heat | Cbs Interactive Max Preps Sports