James Ngao Email & Phone Number | Seasoned Bank Officer with over 9 years of experience in the financial services industry. Proven track record in risk management, credit analysis, and lending. Adept in helping customers meet their financial needs by providing efficient banking and administrative solutions. Vastly knowledgeable in business processes and operational procedures relating to strategy, stakeholder management, and business writing. Highly proficient in applying MS Office suites and banking software to manage big data. Results-driven leader with expertise and a high level of business acumen. Highly productive with a record of achieving all set targets. Proactive in establishing a cooperative business climate across multiple departments and levels.  Key Achievements • Efficiently addressed 15+ customer queries and complaints and consistently maintained high customer satisfaction which increased customer retention by 30%. • Consistently met sales goals through effective relationship-building with existing clients and attracting new ones. • Assisted in developing strategies that promoted growth increasing sales volume by 20% through new account openings and cross-selling opportunities. • Worked with the management team to create new policies and procedures for the branch, increasing efficiency by 15% • Trained and supported 10+ new banking assistants who later grew into productive banking officers and assisted in achieving branch targets. • Designed and maintained highly accurate reporting models, tracking a loan portfolio of over 7b KES for management decision-making and regulatory compliance. • Provided technical and administrative support which enabled debt recovery and repair of loans worth more than 3B KES. • Recognized during performance review as an invaluable contributor to the unit’s reporting and administrative needs.

James Ngao

Seasoned Bank Officer with over 9 years of experience in the financial services industry. Proven tra...
Nairobi County, Nairobi County, Kenya

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James Ngao’s Email jngao@bankofafrica.net

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James Ngao’s Location Nairobi County, Nairobi County, Kenya

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Bank Of Africa

Banking Officer

Present

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FAQ About James Ngao

James Ngao is located at
Nairobi County, Nairobi County, Kenya

James Ngao is a Seasoned Bank Officer with over 9 years of experience in the financial services industry. Proven track record in risk management, credit analysis, and lending. Adept in helping customers meet their financial needs by providing efficient banking and administrative solutions. Vastly knowledgeable in business processes and operational procedures relating to strategy, stakeholder management, and business writing. Highly proficient in applying MS Office suites and banking software to manage big data. Results-driven leader with expertise and a high level of business acumen. Highly productive with a record of achieving all set targets. Proactive in establishing a cooperative business climate across multiple departments and levels.  Key Achievements • Efficiently addressed 15+ customer queries and complaints and consistently maintained high customer satisfaction which increased customer retention by 30%. • Consistently met sales goals through effective relationship-building with existing clients and attracting new ones. • Assisted in developing strategies that promoted growth increasing sales volume by 20% through new account openings and cross-selling opportunities. • Worked with the management team to create new policies and procedures for the branch, increasing efficiency by 15% • Trained and supported 10+ new banking assistants who later grew into productive banking officers and assisted in achieving branch targets. • Designed and maintained highly accurate reporting models, tracking a loan portfolio of over 7b KES for management decision-making and regulatory compliance. • Provided technical and administrative support which enabled debt recovery and repair of loans worth more than 3B KES. • Recognized during performance review as an invaluable contributor to the unit’s reporting and administrative needs.