FAQ About James Lane

• What is James Lane's address?

  James Lane is located at
  Station Town, Station Town, United Kingdom

• What is James Lane's job title?

  James Lane is a A voluntary assignment, I function as a member of the communication department supporting the Catalyst organisation in public relations, marketing and social media. Looking at scope and demographics for the organisation’s website and social network channels to ensure growth and sustainability. <br/> <br/>Catalyst is a strategic infrastructure organisation for Voluntary, Community and Social Enterprise organisations based or operating within the Borough of Stockton on Tees. <br/> <br/>My role sees me helping to increase brand awareness, member and non-member proactive support and capacity reach.Social Solutions is a digital media agency providing consultancy, training and development to the VCSE sector. Providing workshops through regional infrastructure points and direct to clients, the services provided by Social Solutions can help your organisation reach new and existing audiences and funding sources.Support of UK operations of The Freecycle Network. Service promotion, private and public sector coalition. Local generation of community adoption.Responsible for brand development of The Freecycle Network within the Social Media environment, ensuring recognition and marketing opportunities are maximised while professional representation is maintained. <br/> <br/>Promotion and social infrastructure are the principal drivers in this role; utilising Social Networking to create awareness, provide assistance and increase support.A voluntary assignment, I support all award levels from the Newton Aycliffe Youth Centre, operating under the operating authority of Durham County Council. A trained (BEL) and experienced trainer and leader, I work with young people in and around the Newton Aycliffe area to prepare their skills for a qualifying expedition by classroom based learning, interactive educational sessions and training expeditions.Paddock Farm is the leading garden and aquatic centre in the North East. New ownership in 2010 saw the centre require a complete facelift and new energy to launch it into the premier position it now holds. My role was to coordinate this effort, managing this busy retail environment, create and nurture new opportunities with sustainable growth.Relocation to provide expertise and coaching to the regional programme (as per role previously held - see below). This role included support of Hungary, Spain, Italy and UK within the programme to consult and manage a fully successful implementation of our efficiency methodology.Geographical areas of responsibility covering Mexico, United States and Canada; and providing cover for APAC and EMEA. Active Operations Management methodology <br/>(AOM) deployment and implementation. <br/> <br/>AOM is a methodology that encourages a "working smarter, not harder" concept to promote increased productivity by identifying and utilising surplus capacity in an operation. It targets leadership core skills with true operations management to ensure that we have the best people, in the right place through effective and calculated planning and in the right positions through managed training opportunities, allowing our operation to maximise its success. <br/> <br/>Projected savings within this initiative deliver between 6% - 15% on average, per site; which translates to significant savings for both the company and client as well as improving quality of operations and adherence to SLA.Management of staff and operations for Support Services in the North East Contact Centre. My organisation included all non-client facing groups (33 FTE) including knowledge management, workforce management, technical support, quality, project management and delivery. Tasks undertaken within this role includes the deployment of an Avaya VoIP telephony solution including the project management for deployment to 500 users and technical liaison with the vendor, Avaya. <br/> <br/>Responsibility for staff included intra-day management for coverage, day-to-day management (absence, responsive management etc.), project briefings and issues escalation & resolution.Service improvement and client management were key concepts to this role. I was responsible for improving the service we offered to this large client which included the relocation of the technical service desk to the client's site. Handling training and project management for the transition while coaching the on site EDS staff to improve our overall service. I had 9 direct reports with a further 3 revolving staff from our parent contact centre under my supervision. I was responsible for the staff and operation while within the client site, and managed both until we gained client approval to return the service in-house to our UK Contact Centre.Duties include managing client expectations, service level management, people care responsibilities and team management. <br/> <br/>The Centre of Retail Excellence included clients from confectionery, brewery and public house franchise backgrounds; with diverse requirements, full service help desk services were provided to the clients through my team with a constant aim for excellence of service. The team was made up of 1 assistant team leader and 15 helpdesk staff; over my time there, using only natural attrition, I reduced the team resources to 6 helpdesk staff. <br/> <br/>This was achieved through increasing the capacity the team was capable of via training and motivation. This allowed the team to lead the operation in driving benefits as well as being one of the front runners in absorbing new business my company won.Provide full IT services to 5 locations, including the company headquarters and 4 satellite locations. Assess IT outsourcing infrastructure & support contracts and analyse infrastructure growth for the company within an integrated network solution to replace the legacy system.

• What industry does James Lane currently work in?

  James Lane currently works in the Catalyst Stockton-on-Tees | Social Solutions | The Freecycle Network | The Duke of Edinburgh's Award |

• Which languages does James Lane speak?

  No Languages Available

• Which industries has James Lane previously worked in?

  James Lane has prior
  experience in the following industries:
  Paddock Farm | Citizens Advice | | EDS, an HP Company | Just Recruitment Group

• What is James Lane’s work experience?

  James Lane has the following professional experience:
  Catalyst Stockton-on-Tees | Social Solutions | The Freecycle Network | The Duke of Edinburgh's Award | Paddock Farm | Citizens Advice | | EDS, an HP Company | Just Recruitment Group

• How can I find James Lane on LinkedIn?

  You can view James Lane’s LinkedIn profile at LinkedIn URL

• What are James Lane’s work email addresses?

  James Lane’s work email
  addresses are
  enquiries@ashadegreener.co.uk

• What company does James Lane work for?

  Catalyst Stockton-on-Tees | Social Solutions | The Freecycle Network | The Duke of Edinburgh's Award |