James Hoeksma Email & Phone Number | Profile I am a highly creative and award winning Senior User Experience professional who has repeatedly delivered over and above online targets. I deliver business goals creatively, always putting the customer at the heart of technology. I am honest and open and thrive in creative environments where ideas and people can grow successfully, evangelising and mentoring user centred design so that the organisation designs ‘customer first’ services. Working across many teams and stakeholders; leading and demonstrating the best online customer experiences and how increased customer satisfaction drives better sales, self-service and customer retention. Key achievements • Microsoft: winner at the eConsultancy 2014 Digitals awards in the ‘Technology, Media and Telecoms’ category with ‘The Link Generator’ tracking system. This tool allows any marketer to place an attributed tagged link to any other web destination and to track this to a sale on any tagged partner site. • Nokia: growing the Referral Engine ecosystem from RFP through to Global delivery; a new affiliate marketing eco-system to drive and track highly qualified leads to partner sites. Delivered to 26 countries. • T-Mobile: business owner for UK web redesign. Changes made at the HTML/display layer. Created the vision and the core team; delivered on time and in budget. Redesign increased sales by 25%, delivering 3.25m additional revenue per annum from Pay Monthly alone. • Virgin Media: Individual professional review of the Broadband, TV and landline ‘check out’ funnel gave a 43% increase to sales conversions through customer centric design principles. • Uovo (web agency): Argos in store ‘Quick pay’ kiosk. A fast track project that required delivery for Christmas 2001. A rapid delivery aided by in-store ethnographic research & engagement with the Argos board to iterate and sign off the design. The kiosk is still in stores today.

James Hoeksma

Profile I am a highly creative and award winning Senior User Experience professional who has repeate...
Clifton, England, United Kingdom

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James Hoeksma’s Email james.hoeksma@astrazeneca.com

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James Hoeksma’s Location Clifton, England, United Kingdom

James Hoeksma’s Current Industry Astrazeneca

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Work Experience

Astrazeneca

Senior Business Analyst

2020-02-01 00:00:00 - Present

University Of Northampton

Business Analyst

2015-04-01 00:00:00 - 2015-09-01 00:00:00

Weareexperience

Service Designer

2015-02-01 00:00:00 - 2015-04-01 00:00:00

Microsoft

Chief Investigating Officer, Mobile Devices DotComLab

2014-06-01 00:00:00 - 2014-12-01 00:00:00

Nokia

Chief Investigating Officer, Nokia DotComLabs

2013-10-01 00:00:00 - 2014-06-01 00:00:00

Sapient Nitro

User Experience Consultant

2011-02-01 00:00:00 - 2011-04-01 00:00:00

T Mobile

Head of Online Experience

2008-08-01 00:00:00 - 2011-03-01 00:00:00

Virgin Mobile

Head of Online Development

2007-09-01 00:00:00 - 2008-08-01 00:00:00

Orange Personal Communications Services

Intranet Architect

2002-01-01 00:00:00 - 2004-10-01 00:00:00

Uovo

Information Architect

2000-01-01 00:00:00 - 2001-01-01 00:00:00

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FAQ About James Hoeksma

James Hoeksma is located at
Clifton, England, United Kingdom

James Hoeksma is a Profile I am a highly creative and award winning Senior User Experience professional who has repeatedly delivered over and above online targets. I deliver business goals creatively, always putting the customer at the heart of technology. I am honest and open and thrive in creative environments where ideas and people can grow successfully, evangelising and mentoring user centred design so that the organisation designs ‘customer first’ services. Working across many teams and stakeholders; leading and demonstrating the best online customer experiences and how increased customer satisfaction drives better sales, self-service and customer retention. Key achievements • Microsoft: winner at the eConsultancy 2014 Digitals awards in the ‘Technology, Media and Telecoms’ category with ‘The Link Generator’ tracking system. This tool allows any marketer to place an attributed tagged link to any other web destination and to track this to a sale on any tagged partner site. • Nokia: growing the Referral Engine ecosystem from RFP through to Global delivery; a new affiliate marketing eco-system to drive and track highly qualified leads to partner sites. Delivered to 26 countries. • T-Mobile: business owner for UK web redesign. Changes made at the HTML/display layer. Created the vision and the core team; delivered on time and in budget. Redesign increased sales by 25%, delivering 3.25m additional revenue per annum from Pay Monthly alone. • Virgin Media: Individual professional review of the Broadband, TV and landline ‘check out’ funnel gave a 43% increase to sales conversions through customer centric design principles. • Uovo (web agency): Argos in store ‘Quick pay’ kiosk. A fast track project that required delivery for Christmas 2001. A rapid delivery aided by in-store ethnographic research & engagement with the Argos board to iterate and sign off the design. The kiosk is still in stores today.

James Hoeksma currently works in the Astrazeneca |

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James Hoeksma has prior
experience in the following industries:
University Of Northampton | Weareexperience | Microsoft | Nokia | Sapient Nitro | T Mobile | Virgin Mobile | Orange Personal Communications Services | Uovo

James Hoeksma has the following professional experience:
Astrazeneca | University Of Northampton | Weareexperience | Microsoft | Nokia | Sapient Nitro | T Mobile | Virgin Mobile | Orange Personal Communications Services | Uovo