James Cave Email & Phone Number | An accomplished Technical Support leader, with expertise in supporting complex enterprise environments backed with over 20 years of experience. Firmly believe in getting people back online and back on schedule. Committed to timely resolution of IT issues that impact business objectives. Specialties: ·Proven analytical approach to issue resolution ·Development of SLAs (Service Level Agreements) ·Procedure Development and Implementation ·Knowledge base Development ·Strong trouble-shooting skills ·Excellent Communications skills ·Building “Solution Teams” for handling complex issues.

James Cave

An accomplished Technical Support leader, with expertise in supporting complex enterprise environmen...
Halethorpe, Maryland, United States

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James Cave’s Location Halethorpe, Maryland, United States

James Cave’s Current Industry Acme Paper And Supply

James Cave’s Prior Industry Prometric | Nova Technology

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IT Manager

2009-09-01 00:00:00 - Present

Senior Technical Support Engineer

2000-07-01 00:00:00 - 2009-02-01 00:00:00

Field Service Manager

1992-04-01 00:00:00 - 2000-05-01 00:00:00

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James Cave is a An accomplished Technical Support leader, with expertise in supporting complex enterprise environments backed with over 20 years of experience. Firmly believe in getting people back online and back on schedule. Committed to timely resolution of IT issues that impact business objectives. Specialties: ·Proven analytical approach to issue resolution ·Development of SLAs (Service Level Agreements) ·Procedure Development and Implementation ·Knowledge base Development ·Strong trouble-shooting skills ·Excellent Communications skills ·Building “Solution Teams” for handling complex issues.