Jalona Falkner Email & Phone Number | Over 18 years of expertise in Customer Success, Service Delivery and Technical Account Management. Expertise in development of CS processes including Success Plans and Playbooks that accelerate adoption, customer advocacy, partnership, and value realization. Dedicated customer advocate with a passion for the customer's journey, and overall success. success in achieving high CSAT scores and overall customer satisfaction attributed, in part, to addressing escalations and adoption challenges with rapid resolution and a solid understanding of a customer’s big bets.

Jalona Falkner

Over 18 years of expertise in Customer Success, Service Delivery and Technical Account Management. E...
Memphis, Tennessee, United States

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Jalona Falkner’s Location Memphis, Tennessee, United States

Jalona Falkner’s Current Industry Alteryx

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Strategic Customer Success Manager

2023-12-01 00:00:00 - Present

Sr. Customer Success Manager

2022-07-01 00:00:00 - 2023-04-01 00:00:00

Sr. Customer Success Manager

2020-01-01 00:00:00 - 2022-06-01 00:00:00

Sr. Customer Success Manager

2018-07-01 00:00:00 - 2021-01-01 00:00:00

Technical Account Manager

2016-06-01 00:00:00 - 2018-07-01 00:00:00

Service Delivery Manager

2012-07-01 00:00:00 - 2016-07-01 00:00:00

Manager, School Technology Support

2006-09-01 00:00:00 - 2012-07-01 00:00:00

Sr. Client Support Technician

2003-01-01 00:00:00 - 2006-09-01 00:00:00

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Jalona Falkner is a Over 18 years of expertise in Customer Success, Service Delivery and Technical Account Management. Expertise in development of CS processes including Success Plans and Playbooks that accelerate adoption, customer advocacy, partnership, and value realization. Dedicated customer advocate with a passion for the customer's journey, and overall success. success in achieving high CSAT scores and overall customer satisfaction attributed, in part, to addressing escalations and adoption challenges with rapid resolution and a solid understanding of a customer’s big bets.

Jalona Falkner has prior
experience in the following industries:
Walkme | Planview | Informatica | Microsoft | Atos | Shelby County Schools | Accredo An Express Scripts

Jalona Falkner has the following professional experience:
Alteryx | Walkme | Planview | Informatica | Microsoft | Atos | Shelby County Schools | Accredo An Express Scripts