Jafar Harb

Jafar Harb

Cloud | Customer Experience | Digital Transformation
Riyadh, Riyadh Province, Saudi Arabia

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Work Experience

Genesys

Account Director

2023-11-01 - Present

CX Saudi جمعية تجربة العميل

Member

2023-05-01 - Present

Jathwa

Business Manager - Customer Experience (Enterprise Solutions)

2018-10-01 - 2019-04-01

ESH - eSolutions House (Jathwa)

Technical Team Lead

2015-06-01 - 2015-12-01

HYPER EXECUTION

Software Engineer

2011-01-01 - 2011-12-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian