Jack Netherton

Jack Netherton

Customer Success Leader
Atlanta, Georgia, United States

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Work Experience

Genesys

Sr. Director Customer Success

2023-10-01 - Present

HashiCorp

Director, Customer Success Enterprise Americas

2021-11-01 - 2023-06-01

New Relic, Inc.

Director, Digital and Scaled Customer Success

2021-01-01 - 2021-01-01

Strive Consulting, LLC

Senior Consultant

2018-01-01 - 2019-01-01

LivePerson

Sr. Manager, Customer Success at ContactatOnce!

2016-01-01 - 2018-01-01

Kaiser Permanente

Manager, Enterprise Reporting

2008-01-01 - 2010-01-01

Citi

VP, Customer Analytics and Reporting

2003-01-01 - 2008-01-01

Prudential Financial

MIS Senior Database and Marketing Analyst

2001-01-01 - 2003-01-01

Wachovia

SAS/Risk Analyst

1999-01-01 - 2001-01-01

FNANB - Now JP Morgan Chase

Risk Analyst

1996-03-01 - 1999-01-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian