Isabelle Demoisy Email & Phone Number | A multidisciplinary curriculum, regularly in change contexts • In different international corporations as manager on topics linked to the management of customer relationships (marketing, sales, moving of distribution network ) • In organizational consultancy to build customer-centric organizations & strategies (cross-canal & digital distribution) and to implement new tools (CRM, KM, …) • In training and in development of customer-skills for a business workforce (sales force, managers, service centers, ...) Positioning: Effective management of Final Customer Experience Change Management to be "Customer-centric" and to build Digital Customer journeys Main skills & expertise • Customer centric management (strategy, organization, skills, action plans, culture, tools, …)& Development of Service approaches for sales workforce or/and supporting divisions • Management (operational, cross-functional) & Change management • Training, Learning Development, HR Marketing • Operational Consultancy, Project Management (including IT & digital technologies) Market sectors : Services (Banking, Insurance, Training, ...),Consultancy, High Tech (Computing, …), Utilities

Isabelle Demoisy

A multidisciplinary curriculum, regularly in change contexts • In different international corporati...
Paris, Paris, France

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Isabelle Demoisy’s Email idemoisy@wanadoo.fr

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Isabelle Demoisy’s Location Paris, Paris, France

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Isabelle Demoisy is a A multidisciplinary curriculum, regularly in change contexts • In different international corporations as manager on topics linked to the management of customer relationships (marketing, sales, moving of distribution network ) • In organizational consultancy to build customer-centric organizations & strategies (cross-canal & digital distribution) and to implement new tools (CRM, KM, …) • In training and in development of customer-skills for a business workforce (sales force, managers, service centers, ...) Positioning: Effective management of Final Customer Experience Change Management to be "Customer-centric" and to build Digital Customer journeys Main skills & expertise • Customer centric management (strategy, organization, skills, action plans, culture, tools, …)& Development of Service approaches for sales workforce or/and supporting divisions • Management (operational, cross-functional) & Change management • Training, Learning Development, HR Marketing • Operational Consultancy, Project Management (including IT & digital technologies) Market sectors : Services (Banking, Insurance, Training, ...),Consultancy, High Tech (Computing, …), Utilities