Isabela Nonato Email & Phone Number | Economist & Marketing professional with 16 years of experience developing and implementing business strategies to differentiate products and services. Strong consumer orientation and relationship management coupled with a record of success in problem solving and execution. Areas of expertise: UX Design • Cardholder Services • Benefits • Insurances • Customer Experience • Relationship Management • Product Development • Vendor Management • Customer Service Operations • Project Management • Call Center Operations • Customer Experience Strategy • Trainer • Voice of Customer Metrics • Multi-channel servicing • Customer Experience & Design • Strategic Consulting • Financial Services • Credit Cards • Lodging Industry • Concierge • Entertainment Industry • Beneficios • Seguros • Experiencia Do Consumidor • Atendimento ao Cliente • Drive Preference • Product Improvement • Process Improvement • Consumer Satisfaction Metrics Ombudsperson • Design Thinking

Isabela Nonato

Economist & Marketing professional with 16 years of experience developing and implementing business...
Sao Paulo, Sao Paulo, Brazil

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Isabela Nonato’s Location Sao Paulo, Sao Paulo, Brazil

Isabela Nonato’s Current Industry Mastercard MasterCard

Isabela Nonato’s Prior Industry American Express | Ford Motor Company

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Loyalty - Cardholder Services Benefits & Insurances

2018-01-01 00:00:00 - Present

Consumer Experience - Loyalty Solutions

2013-02-01 00:00:00 - Present

Project/Operations Manager

2006-08-01 00:00:00 - 2013-02-01 00:00:00

New Project Development - Intern

2000-07-01 00:00:00 - 2002-08-01 00:00:00

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Isabela Nonato is a Economist & Marketing professional with 16 years of experience developing and implementing business strategies to differentiate products and services. Strong consumer orientation and relationship management coupled with a record of success in problem solving and execution. Areas of expertise: UX Design • Cardholder Services • Benefits • Insurances • Customer Experience • Relationship Management • Product Development • Vendor Management • Customer Service Operations • Project Management • Call Center Operations • Customer Experience Strategy • Trainer • Voice of Customer Metrics • Multi-channel servicing • Customer Experience & Design • Strategic Consulting • Financial Services • Credit Cards • Lodging Industry • Concierge • Entertainment Industry • Beneficios • Seguros • Experiencia Do Consumidor • Atendimento ao Cliente • Drive Preference • Product Improvement • Process Improvement • Consumer Satisfaction Metrics Ombudsperson • Design Thinking