Irina Averbukh Email & Phone Number | Extremely passionate, results-driven technical product leader and a problem solver, with an innovative start-up / go to market like mindset, a laser-sharp focus on customer experience excellence, quality product and innovation. ✓ Proven track record of 20+ years of exceeding expectations, elevating existing products and services, improving processes, building agile teams and turning around challenged initiatives effectively. ✓ I lead highly impactful Customer Identity, Security and Authentication agile dev teams which support more than 40M residential and commercial customers nationwide. My strong commitment, sense of ownership, and self-initiative to propel continuous improvements and new product features to fruition. ✓ Highly experienced in leading all facets of customer journeys with a digital transformation in mind, providing self-service and customer-enabled products and features, including eCommerce tools to support customer and agent needs. My go-to-market mindset helps me stay focused on creating new customer-focused experiences and delivering them to customers quickly and efficiently. ✓ Ability to story tell how to solve customer / technical problems using factual data and outcomes. I use my data analytics skills to identify opportunities, evaluate results, and iterate for quick improvements. I zoom-in and uncover key elements of the customer journey, identifying opportunities to improve the customer experience and expand business relationships. ✓ I oversee a dynamic network of cross-functional areas from agile development, design, product, marketing, technology, care and operational disciplines to define and deliver great outcomes. ✓ Specialize in technical product strategy and delivery, agile software development and process improvement, strategic intake prioritization and planning, agile team management and relationship building with high EQ, stakeholder management and cross-functional collaboration, effective go to market strategy, product vision and management, information system design and process excellence, inspirational team leadership, strategic roadmap development, release deployment activity, data analytics and reporting, exceptional interpersonal, verbal and written communication skills, data-driven decision making, effective presentation skills. ✓ Strong industry experience in: Identity Management Services, Cyber Security and Abuse Prevention, Media and Communication, Wi-Fi Services, Video/ TV Everywhere Service, Messaging Services, Customer Experience, eCommerce Agent/Tech/Consumer Tools, Sales/Orders, Data and Analytics.

Irina Averbukh

Extremely passionate, results-driven technical product leader and a problem solver, with an innovati...
Greater Philadelphia, Greater Philadelphia, United States

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Irina Averbukh’s Email iaverbukh@comcast.com

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Irina Averbukh’s Location Greater Philadelphia, Greater Philadelphia, United States

Irina Averbukh’s Current Industry Comcast

Irina Averbukh’s Prior Industry Vivat | Penn Dental Family Practice | Peco Energy | Siemens Technology

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Work Experience

Comcast

Senior Director of Software Engineering

2023-03-01 00:00:00 - Present

Vivat

Technical Delivery Manager - CSM

2011-06-01 00:00:00 - 2016-07-01 00:00:00

Penn Dental Family Practice

Financial Accounts Specialist

2010-01-01 00:00:00 - 2011-04-01 00:00:00

Peco Energy

IT Business Analyst II

2005-05-01 00:00:00 - 2008-03-01 00:00:00

Siemens Technology

Software Test Designer/ System Tester QA

2003-11-01 00:00:00 - 2005-02-01 00:00:00

Skills

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FAQ About Irina Averbukh

Irina Averbukh is located at
Greater Philadelphia, Greater Philadelphia, United States

Irina Averbukh is a Extremely passionate, results-driven technical product leader and a problem solver, with an innovative start-up / go to market like mindset, a laser-sharp focus on customer experience excellence, quality product and innovation. ✓ Proven track record of 20+ years of exceeding expectations, elevating existing products and services, improving processes, building agile teams and turning around challenged initiatives effectively. ✓ I lead highly impactful Customer Identity, Security and Authentication agile dev teams which support more than 40M residential and commercial customers nationwide. My strong commitment, sense of ownership, and self-initiative to propel continuous improvements and new product features to fruition. ✓ Highly experienced in leading all facets of customer journeys with a digital transformation in mind, providing self-service and customer-enabled products and features, including eCommerce tools to support customer and agent needs. My go-to-market mindset helps me stay focused on creating new customer-focused experiences and delivering them to customers quickly and efficiently. ✓ Ability to story tell how to solve customer / technical problems using factual data and outcomes. I use my data analytics skills to identify opportunities, evaluate results, and iterate for quick improvements. I zoom-in and uncover key elements of the customer journey, identifying opportunities to improve the customer experience and expand business relationships. ✓ I oversee a dynamic network of cross-functional areas from agile development, design, product, marketing, technology, care and operational disciplines to define and deliver great outcomes. ✓ Specialize in technical product strategy and delivery, agile software development and process improvement, strategic intake prioritization and planning, agile team management and relationship building with high EQ, stakeholder management and cross-functional collaboration, effective go to market strategy, product vision and management, information system design and process excellence, inspirational team leadership, strategic roadmap development, release deployment activity, data analytics and reporting, exceptional interpersonal, verbal and written communication skills, data-driven decision making, effective presentation skills. ✓ Strong industry experience in: Identity Management Services, Cyber Security and Abuse Prevention, Media and Communication, Wi-Fi Services, Video/ TV Everywhere Service, Messaging Services, Customer Experience, eCommerce Agent/Tech/Consumer Tools, Sales/Orders, Data and Analytics.