Ines Grabovica Email & Phone Number | Results-driven professional experienced in thriving within dynamic and fast-paced environments. My value lies in my ability to establish meaningful connections with my team members, recognizing their strengths and individual learning styles. Upon welcoming new staff, I proactively anticipate their accomplishments and discuss how they prefer to be acknowledged. It is clear to them that I set high expectations for their performance and am already envisioning ways to celebrate their achievements. I strongly believe that their successes are my own, and I take pride in our shared triumphs. I firmly believe that exceptional customer experiences extend beyond isolated interactions. They encompass the entirety of the customer journey, regardless of whether it involves a single call or numerous touchpoints. With meticulous attention to detail, I ensure that every call is handled with clarity and provides concise information in a friendly manner, all while adhering to company policies. Moreover, I constantly strive to elevate the standard of service, continuously seeking innovative approaches to enhance customer satisfaction. As a self-motivated individual, I take immense pride in my own work and that of my team. Key Skills: • Leadership in organizational settings • Team building and development • Designing and delivering effective training programs • Delivering exceptional customer service • Experience in mergers • Employee development and performance reviews • Interviewing, hiring, and orientation • Upholding quality assurance standards Technical Proficiencies: • Project management • SharePoint • Microsoft Office suite • Kronos • ADP Payroll Systems/MSS • Proficient in various customer service management systems and databases.

Ines Grabovica

Results-driven professional experienced in thriving within dynamic and fast-paced environments. My v...
2313 Milton WayUnit J, Milton, United States

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Ines Grabovica’s Email igrabovica@amazon.com

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Ines Grabovica’s Location 2313 Milton WayUnit J, Milton, United States

Ines Grabovica’s Current Industry Amazon

Ines Grabovica’s Prior Industry Sustainable Housing For Ageless Generations | Brookdale Corporate Office | Brookdale | Key Bank

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Work Experience

Amazon

Process Excellence Specialist

2022-08-01 00:00:00 - Present

Sustainable Housing For Ageless Generations

Manager - Contact Center Operations

2016-10-01 00:00:00 - 2021-01-01 00:00:00

Brookdale Corporate Office

Contact Center Supervisor

2013-07-01 00:00:00 - 2015-08-01 00:00:00

Brookdale

Life Enrichment Director

2010-09-01 00:00:00 - 2013-07-01 00:00:00

Key Bank

Bank Teller

2007-04-01 00:00:00 - 2008-06-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Ines Grabovica

Ines Grabovica is located at
2313 Milton WayUnit J, Milton, United States

Ines Grabovica is a Results-driven professional experienced in thriving within dynamic and fast-paced environments. My value lies in my ability to establish meaningful connections with my team members, recognizing their strengths and individual learning styles. Upon welcoming new staff, I proactively anticipate their accomplishments and discuss how they prefer to be acknowledged. It is clear to them that I set high expectations for their performance and am already envisioning ways to celebrate their achievements. I strongly believe that their successes are my own, and I take pride in our shared triumphs. I firmly believe that exceptional customer experiences extend beyond isolated interactions. They encompass the entirety of the customer journey, regardless of whether it involves a single call or numerous touchpoints. With meticulous attention to detail, I ensure that every call is handled with clarity and provides concise information in a friendly manner, all while adhering to company policies. Moreover, I constantly strive to elevate the standard of service, continuously seeking innovative approaches to enhance customer satisfaction. As a self-motivated individual, I take immense pride in my own work and that of my team. Key Skills: • Leadership in organizational settings • Team building and development • Designing and delivering effective training programs • Delivering exceptional customer service • Experience in mergers • Employee development and performance reviews • Interviewing, hiring, and orientation • Upholding quality assurance standards Technical Proficiencies: • Project management • SharePoint • Microsoft Office suite • Kronos • ADP Payroll Systems/MSS • Proficient in various customer service management systems and databases.

Ines Grabovica currently works in the Amazon |

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Ines Grabovica has prior
experience in the following industries:
Sustainable Housing For Ageless Generations | Brookdale Corporate Office | Brookdale | Key Bank

Ines Grabovica has the following professional experience:
Amazon | Sustainable Housing For Ageless Generations | Brookdale Corporate Office | Brookdale | Key Bank