Ilonka De Magalhaes Email & Phone Number | PERSONAL SELLING POINTS: I have sound business acumen and an excellent understanding of various aspects of marketing and business management. I have extensive experience in the following fields: - Events and sponsorship strategy, management and execution - Contact centre management, operation, best practice and continuous improvement - The principles of CVM (customer value management) - General Marketing management, including brand and CI change - End-to-end Customer Experience, including journey mapping, measuring internal operational metrics and external customer perceptions - Employee engagement and change management - Project Management, including the implementation of SAP CRM and a number of continuous improvement initiatives I am an extremely dedicated individual, with a strong sense of responsibility. I have very good interpersonal and persuasive skills and work well under pressure. My verbal and written communication skills are excellent, and I am a highly efficient, tenacious and organised individual with a high level of attention to detail. I am able to work independently and use initiative as well as work in a team, especially when involved in projects.

Ilonka De Magalhaes

PERSONAL SELLING POINTS: I have sound business acumen and an excellent understanding of various asp...
South Africa

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Ilonka De Magalhaes’s Email ilonkadem@telkomsa.net

Ilonka De Magalhaes’s Phone Numbers

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Ilonka De Magalhaes’s Location South Africa

Ilonka De Magalhaes’s Current Industry Afrisam

Ilonka De Magalhaes’s Prior Industry Holcim | Alpha | Anglo Alpha Cement

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Customer Experience Manager

2014-05-01T00:00:00.000Z - Present

Customer Relationship Manager

2002-06-01T00:00:00.000Z - 2012-04-01T00:00:00.000Z

Customer Service Officer

1997-01-01T00:00:00.000Z - 2002-06-01T00:00:00.000Z

Public Relations Officer

1987-12-01T00:00:00.000Z - 1996-12-01T00:00:00.000Z

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Ilonka De Magalhaes is a PERSONAL SELLING POINTS: I have sound business acumen and an excellent understanding of various aspects of marketing and business management. I have extensive experience in the following fields: - Events and sponsorship strategy, management and execution - Contact centre management, operation, best practice and continuous improvement - The principles of CVM (customer value management) - General Marketing management, including brand and CI change - End-to-end Customer Experience, including journey mapping, measuring internal operational metrics and external customer perceptions - Employee engagement and change management - Project Management, including the implementation of SAP CRM and a number of continuous improvement initiatives I am an extremely dedicated individual, with a strong sense of responsibility. I have very good interpersonal and persuasive skills and work well under pressure. My verbal and written communication skills are excellent, and I am a highly efficient, tenacious and organised individual with a high level of attention to detail. I am able to work independently and use initiative as well as work in a team, especially when involved in projects.