Igor De Sousa Email & Phone Number | Dynamic Certified Senior IT Support Specialist with 10+ years of experience in IT support and system administration. I help companies optimize their technology infrastructure, achieving up to a 40% reduction in issue resolution time and a 25% increase in overall system efficiency. I’m passionate about leveraging AI prompt engineering to streamline workflows and enhance automation. • Reduced average resolution time by 20% by managing and resolving complex Tier 2 incidents in Microsoft 365 and Azure Cloud. • Achieved a 30% increase in system uptime by resolving over 100 application issues in a physical and VDI BYOD Citrix environment. • Streamlined group management processes, resulting in a 40% decrease in the time required to create, modify, or remove users in Active Directory. I am fluent in English, Portuguese, and Spanish, which helps me connect with a diverse client base and provide superior service. My approach is rooted in a passion for problem-solving and innovation, continuously expanding my knowledge through certifications and industry events like the Nashville Cybersecurity Summit. I get excited about opportunities where I can leverage my expertise as a system administrator and automation, ideally in a fully remote role with an innovative and collaborative team. I love connecting with new people. You can reach me here.

Igor De Sousa

Dynamic Certified Senior IT Support Specialist with 10+ years of experience in IT support and system...
Nashville, Tennessee, United States

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Igor De Sousa’s Email idesousa@revance.com

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Igor De Sousa’s Location Nashville, Tennessee, United States

Igor De Sousa’s Current Industry Revance

Igor De Sousa’s Prior Industry Ubs | Tennessee Department Of Finance And Administration | Allstate

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Senior Information Technology Specialist

2023-05-01 00:00:00 - Present

Senior Information Technology Analyst

2022-02-01 00:00:00 - 2022-09-01 00:00:00

Information Technology Specialist

2020-01-01 00:00:00 - 2022-02-01 00:00:00

Administrative Assistant

2007-01-01 00:00:00 - 2009-12-01 00:00:00

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Igor De Sousa is a Dynamic Certified Senior IT Support Specialist with 10+ years of experience in IT support and system administration. I help companies optimize their technology infrastructure, achieving up to a 40% reduction in issue resolution time and a 25% increase in overall system efficiency. I’m passionate about leveraging AI prompt engineering to streamline workflows and enhance automation. • Reduced average resolution time by 20% by managing and resolving complex Tier 2 incidents in Microsoft 365 and Azure Cloud. • Achieved a 30% increase in system uptime by resolving over 100 application issues in a physical and VDI BYOD Citrix environment. • Streamlined group management processes, resulting in a 40% decrease in the time required to create, modify, or remove users in Active Directory. I am fluent in English, Portuguese, and Spanish, which helps me connect with a diverse client base and provide superior service. My approach is rooted in a passion for problem-solving and innovation, continuously expanding my knowledge through certifications and industry events like the Nashville Cybersecurity Summit. I get excited about opportunities where I can leverage my expertise as a system administrator and automation, ideally in a fully remote role with an innovative and collaborative team. I love connecting with new people. You can reach me here.