Ian Nafziger Email & Phone Number | After knocking around in the freelance market as a social media strategist, I was hired at Thryv as a Facebook Ads specialist and business profile creator/manager. When that team turned into a client-facing role, I evolved into the Escalations Specialist for the Social Support team, handling individual escalations while also taking data on the causes of these escalations. This data yielded new training for frontline customer service agents, which subsequently resulted in an immediate drop in the number of escalations and cancellations. This success turned into a promotion as I was sent to the Call Quality team within the Client Experience organization. Every team I worked with, up until December 2022 when Thryv went through a RIF, experienced significant improvement in a short amount of time. Because of these efforts, I was the only member of the Call Quality team to receive an award from the executives. I have a strong work ethic and work well in a team, though I also thrive in operating independently. This is primarily because I possess an inherently curious spirit, which lends itself well to ad hoc investigations, data tracking and trend reporting. This does mean I can get bored if I'm spending too much time focused on one thing. But on the flip side, this makes me a perpetual student; I enjoy learning new things and traditionally pick up new skills very quickly. I am on the hunt for new work; remote is preferable. Recruiters can reliably contact me via LinkedIn messaging; via email at ryleenafziger@gmail.com; or via phone at (817) 729-2656.

Ian Nafziger

After knocking around in the freelance market as a social media strategist, I was hired at Thryv as...
2918 Harwood RoadApartment 305j, Bedford, United States

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Ian Nafziger’s Email ian.nafziger@dexmedia.com

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Ian Nafziger’s Location 2918 Harwood RoadApartment 305j, Bedford, United States

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Work Experience

Dexyp

Facebook Advertising Specialist

Present

Thryv

Call Quality Assurance Analyst

2019-03-01T00:00:00.000Z - 2022-12-01T00:00:00.000Z

Dex Media

Social Support Partner - Escalations Specialist

2016-06-01T00:00:00.000Z - 2019-03-01T00:00:00.000Z

The Oh Ball

Social Media Manager

2015-04-01T00:00:00.000Z - 2016-05-01T00:00:00.000Z

Express Writers

Full-Time Seo Writer

2014-09-01T00:00:00.000Z - 2015-05-01T00:00:00.000Z

Chick Fil A At Heritage Towne Crossing

Team Member

2008-08-01T00:00:00.000Z - 2014-04-01T00:00:00.000Z

Aqueous Books

Marketing Intern

2013-08-01T00:00:00.000Z - 2014-01-01T00:00:00.000Z

Skills

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Languages

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FAQ About Ian Nafziger

Ian Nafziger is located at
2918 Harwood RoadApartment 305j, Bedford, United States

Ian Nafziger is a After knocking around in the freelance market as a social media strategist, I was hired at Thryv as a Facebook Ads specialist and business profile creator/manager. When that team turned into a client-facing role, I evolved into the Escalations Specialist for the Social Support team, handling individual escalations while also taking data on the causes of these escalations. This data yielded new training for frontline customer service agents, which subsequently resulted in an immediate drop in the number of escalations and cancellations. This success turned into a promotion as I was sent to the Call Quality team within the Client Experience organization. Every team I worked with, up until December 2022 when Thryv went through a RIF, experienced significant improvement in a short amount of time. Because of these efforts, I was the only member of the Call Quality team to receive an award from the executives. I have a strong work ethic and work well in a team, though I also thrive in operating independently. This is primarily because I possess an inherently curious spirit, which lends itself well to ad hoc investigations, data tracking and trend reporting. This does mean I can get bored if I'm spending too much time focused on one thing. But on the flip side, this makes me a perpetual student; I enjoy learning new things and traditionally pick up new skills very quickly. I am on the hunt for new work; remote is preferable. Recruiters can reliably contact me via LinkedIn messaging; via email at ryleenafziger@gmail.com; or via phone at (817) 729-2656.

Ian Nafziger currently works in the

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Ian Nafziger has prior
experience in the following industries:
Thryv | Dex Media | The Oh Ball | Express Writers | Chick Fil A At Heritage Towne Crossing | Aqueous Books

Ian Nafziger has the following professional experience:
Dexyp | Thryv | Dex Media | The Oh Ball | Express Writers | Chick Fil A At Heritage Towne Crossing | Aqueous Books