Ian James
I am a chartered marketing professional with a demonstrable record of leading customer experience im...
Nottingham, Nottingham, United Kingdom
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Ian James’s Email ijames@mandg.com
Social Media
Ian James’s Location Nottingham, Nottingham, United Kingdom
Ian James’s Current Industry M And G Prudential
Ian James’s Prior Industry Thames Water | Cpm | Iresa | Rwe Npower | E On | Wolters Kluwer | Shout Pr | Full Time | Green Flag Breakdown
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Work Experience
M And G Securities
Customer Experience Manager - Contractor
Present
M And G Prudential
Customer Experience Manager - Contractor
2019-07-01T00:00:00.000Z - Present
Thames Water
Customer Experience Project Manager - Contractor
2019-01-01T00:00:00.000Z - 2019-06-01T00:00:00.000Z
Cpm
Customer Experience Consultant - Contractor
2018-09-01T00:00:00.000Z - 2018-10-01T00:00:00.000Z
Iresa
Head Of Customer Service
2018-04-01T00:00:00.000Z - 2018-08-01T00:00:00.000Z
Rwe Npower
Customer Experience Manager
2014-06-01T00:00:00.000Z - 2018-04-01T00:00:00.000Z
E On
Marketing Retention Manager
2013-11-01T00:00:00.000Z - 2014-05-01T00:00:00.000Z
Wolters Kluwer
Marketing Manager
2003-10-01T00:00:00.000Z - 2007-04-01T00:00:00.000Z
Shout Pr
Account Manager
2003-07-01T00:00:00.000Z - 2003-10-01T00:00:00.000Z
Full Time
Account Manager
2000-11-01T00:00:00.000Z - 2003-07-01T00:00:00.000Z
Green Flag Breakdown
Assistant Customer Retentions Manager
1999-06-01T00:00:00.000Z - 2000-11-01T00:00:00.000ZSkills
Languages
FAQ About Ian James
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Ian James is located at
Nottingham, Nottingham, United Kingdom -
Ian James is a I am a chartered marketing professional with a demonstrable record of leading customer experience improvements in a customer services environment in order to improve retention, loyalty, service, advisor capability and satisfaction as well as generating better customer value. I have a passion for driving customer experience change through the use of business insight – such as voice of the customer data – to proactively manage the end-to-end customer journey to lead both small change initiatives to drive quick-win improvements as well as incremental continuous improvement for long-term strategic benefit. I have led customer experience and process improvements in both a marketing and customer service environment – including as the head of customer service, leading a call centre of 80 front and back office advisors – to deliver improvements to skills and capability, performance and commercial metrics, process and customer experience. I am currently actively seeking opportunities where I can help you develop your customer service and customer experience to produce those elusive good profits and improve your customer satisfaction - and I’d love to hear from you. Specialities: customer experience; customer journey mapping; data analysis and insight; marketing communications; customer management; continuous improvement; call centre management; leadership; service design; product management; retention.
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Ian James currently works in the M And G Prudential |
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No Languages Available
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Ian James has prior
experience in the following industries:
Thames Water | Cpm | Iresa | Rwe Npower | E On | Wolters Kluwer | Shout Pr | Full Time | Green Flag Breakdown -
Ian James has the following professional experience:
M And G Securities | M And G Prudential | Thames Water | Cpm | Iresa | Rwe Npower | E On | Wolters Kluwer | Shout Pr | Full Time | Green Flag Breakdown -
You can view Ian James’s LinkedIn profile at LinkedIn URL
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Ian James’s work email
addresses are
ijames@mandg.com -
M And G Prudential |
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