Ian Holtzclaw Email & Phone Number | Implementation Consultant with 6 years of Salesforce.com Administration and 3 years of SFDC visualforce and light apex development, 8 years ITIL certified consultancy within a wide variety of vertical markets (Education, Healthcare, Government,Finance, DOD, Manufacturing). ● Salesforce skills in creation and optimization of: ○ Cases ○ Workflows ○ Process Builder ○ Visual Flows ○ Reports and Dashboards ○ User Management ○ Custom Objects ○ Formulas ○ Validation Rules ○ Visualforce pages ○ Custom Integrations ○ Customer Portal Administration ○ Customer Portal Rebranding ○ Ecommerce ○ Change Management ○ LMS ○ IVR Integration ● Service Desk Software Administration ○ User Management ○ Ticket Flow Alterations ○ Capturing new business processes ○ Reports/Dashboards ● IVR Administrator ○ User Management ○ Call Flow Alterations ○ Caller Prompt Menu Changes ○ Recording Artist Negotiation and Management ○ Troubleshooting call issues

Ian Holtzclaw

Implementation Consultant with 6 years of Salesforce.com Administration and 3 years of SFDC visualfo...
6770 Parker Farm DriveSuite 200, Wilmington, United States

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Ian Holtzclaw’s Email iholtzclaw@parata.com

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Ian Holtzclaw’s Location 6770 Parker Farm DriveSuite 200, Wilmington, United States

Ian Holtzclaw’s Current Industry Ncino

Ian Holtzclaw’s Prior Industry Parata Systems | Techexcel | Mitchell Computer Services

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Work Experience

Ncino

Principal Enterprise Technical Solution Architect

2017-05-01 00:00:00 - Present

Parata Systems

Applications Administrator II

2012-01-01 00:00:00 - 2015-03-01 00:00:00

Techexcel

Professional Services Engineer

2007-10-01 00:00:00 - 2012-01-01 00:00:00

Mitchell Computer Services

Lead Tech

2002-09-01 00:00:00 - 2007-10-01 00:00:00

Skills

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Languages

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FAQ About Ian Holtzclaw

Ian Holtzclaw is located at
6770 Parker Farm DriveSuite 200, Wilmington, United States

Ian Holtzclaw is a Implementation Consultant with 6 years of Salesforce.com Administration and 3 years of SFDC visualforce and light apex development, 8 years ITIL certified consultancy within a wide variety of vertical markets (Education, Healthcare, Government,Finance, DOD, Manufacturing). ● Salesforce skills in creation and optimization of: ○ Cases ○ Workflows ○ Process Builder ○ Visual Flows ○ Reports and Dashboards ○ User Management ○ Custom Objects ○ Formulas ○ Validation Rules ○ Visualforce pages ○ Custom Integrations ○ Customer Portal Administration ○ Customer Portal Rebranding ○ Ecommerce ○ Change Management ○ LMS ○ IVR Integration ● Service Desk Software Administration ○ User Management ○ Ticket Flow Alterations ○ Capturing new business processes ○ Reports/Dashboards ● IVR Administrator ○ User Management ○ Call Flow Alterations ○ Caller Prompt Menu Changes ○ Recording Artist Negotiation and Management ○ Troubleshooting call issues