Hossam Hussein Email & Phone Number | Organizational skills and competences Manage Team KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition. Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes. Administer and manage payroll in accordance with company policy and procedures Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly. Schedule and coordinate team activities Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans Prepare process and conduct annual performance appraisals for assigned Support Professionals on time. Manage the appraisal process within the team by conducting a three month job discussion with new employees and an annual review. •Partner with Human Resources to screen, interview and hire Support Professionals for contract. Ensure that effective training and mentor resources are provided for all employees. •Team with support organizations (Quality and Learning, Operations Planning, Human Resources etc.) to evaluate process improvement opportunities. •Stay current on internal work processes, policies and procedures. •Responsible for understanding and complying with all company and team policies and procedures •Perform problem determination/fault isolation by analyzing support logs and diagnostic data • Follow established processes for effective management of support incidents, keeping customers regularly informed of problem investigation and resolution status • Collaborate closely with higher level support teams to drive fixes on complex and critical issues • Provide real time assistance to field technicians to resolve critical client technical issues

Hossam Hussein

Organizational skills and competences Manage Team KPIs and retention initiatives. Participate in roo...
6th of October, Al Jizah, Egypt

*50 free lookup(s) per month.

No credit card required.

Hossam Hussein’s Email hossam@ibm.com

Hossam Hussein’s Phone Numbers

Get HOSSAM’s Phone Number (For Free)

Social Media

Hossam Hussein’s Location 6th of October, Al Jizah, Egypt

Hossam Hussein’s Current Industry Ibm

Hossam Hussein’s Prior Industry

Not the Hossam Hussein you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Ibm

Remote Support Engineer

2015-01-01 00:00:00 - Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Hossam Hussein

Hossam Hussein is located at
6th of October, Al Jizah, Egypt

Hossam Hussein is a Organizational skills and competences Manage Team KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition. Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes. Administer and manage payroll in accordance with company policy and procedures Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly. Schedule and coordinate team activities Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans Prepare process and conduct annual performance appraisals for assigned Support Professionals on time. Manage the appraisal process within the team by conducting a three month job discussion with new employees and an annual review. •Partner with Human Resources to screen, interview and hire Support Professionals for contract. Ensure that effective training and mentor resources are provided for all employees. •Team with support organizations (Quality and Learning, Operations Planning, Human Resources etc.) to evaluate process improvement opportunities. •Stay current on internal work processes, policies and procedures. •Responsible for understanding and complying with all company and team policies and procedures •Perform problem determination/fault isolation by analyzing support logs and diagnostic data • Follow established processes for effective management of support incidents, keeping customers regularly informed of problem investigation and resolution status • Collaborate closely with higher level support teams to drive fixes on complex and critical issues • Provide real time assistance to field technicians to resolve critical client technical issues