Hina Singh Email & Phone Number | Career Overview:- An operations, services & quality management professional with over 22+ years of experience in the Business Process Management Industry, specifically in Setting up & managing Operations Delivery, Project Management , Customer Relationship Management and driving Transformation. Building Service/Operations Teams: Have built from scratch new operations & services setups, where business had aggressive demands on speed, scale, standard and performance. Managed operations & service strategy design. Operations Diversity:- Led large back office teams for several business critical areas ranging from Cash Management, Client Asset Reporting, Investment product research, Portfolio construction and Management, Billing, Leasing contract cycle Quality & Customer Experience: Managed Customer Satisfaction as a key success metric for 13 years, have led several customer experience & operational excellence focused improvement projects targeting OPEX savings, engaging Lean Six Sigma teams. Project/Program Management: Managed several strategic initiatives prior and post project lifecycle e.g. ,Opportunity Identification, risk analysis & management, effort, scope, cost, migration & program stabilization. Change Management: Managed several large scale change projects, inter function changes ranging from backward integration of ops shops, service transitions, value added services, talent development & resource utilization. Budgeting & Planning: Experienced in managing Annual OP planning exercises encompassing scope and cost of business delivery, project spends, staffing capacity & cross-sell business volume. Operations Risk Management:- Risk profiling & management of ops & service processes, regulatory compliance , Data Security profiling & incident management.

Hina Singh

Career Overview:- An operations, services & quality management professional with over 22+ years of e...
Metro Manila, Metro Manila, Philippines

*50 free lookup(s) per month.

No credit card required.

Hina Singh’s Email hina_singh@ml.com

Hina Singh’s Phone Numbers

Get HINA’s Phone Number (For Free)

Social Media

Hina Singh’s Location Metro Manila, Metro Manila, Philippines

Hina Singh’s Current Industry Teleperformance

Hina Singh’s Prior Industry Genpact

Not the Hina Singh you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Teleperformance

Philippines Banking, Financial Services & Insurance Leader

2024-01-01 00:00:00 - Present

Genpact

Insurance & Banking Leader, Philippines

2018-01-01 00:00:00 - 2022-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Hina Singh

Hina Singh is located at
Metro Manila, Metro Manila, Philippines

Hina Singh is a Career Overview:- An operations, services & quality management professional with over 22+ years of experience in the Business Process Management Industry, specifically in Setting up & managing Operations Delivery, Project Management , Customer Relationship Management and driving Transformation. Building Service/Operations Teams: Have built from scratch new operations & services setups, where business had aggressive demands on speed, scale, standard and performance. Managed operations & service strategy design. Operations Diversity:- Led large back office teams for several business critical areas ranging from Cash Management, Client Asset Reporting, Investment product research, Portfolio construction and Management, Billing, Leasing contract cycle Quality & Customer Experience: Managed Customer Satisfaction as a key success metric for 13 years, have led several customer experience & operational excellence focused improvement projects targeting OPEX savings, engaging Lean Six Sigma teams. Project/Program Management: Managed several strategic initiatives prior and post project lifecycle e.g. ,Opportunity Identification, risk analysis & management, effort, scope, cost, migration & program stabilization. Change Management: Managed several large scale change projects, inter function changes ranging from backward integration of ops shops, service transitions, value added services, talent development & resource utilization. Budgeting & Planning: Experienced in managing Annual OP planning exercises encompassing scope and cost of business delivery, project spends, staffing capacity & cross-sell business volume. Operations Risk Management:- Risk profiling & management of ops & service processes, regulatory compliance , Data Security profiling & incident management.