Hermawan Email & Phone Number | Huge experience in a customer service position. Outstanding knowledge for people, process and technology at call center. Proficient with software Avaya Interaction Center, CMS, Siebel, Verint, CCpulse, Aspect, Nice, CISCO , Asternic & Zendesk in the call center. Superior ability to analyze and solve problems. Supreme ability to make decisions as per specified parameters. Managing vendor to completed capacity, checking payroll, monitoring performance vendor. Create, implemented and monitoring access line ivr. Monitoring call center assets.

Hermawan

Huge experience in a customer service position. Outstanding knowledge for people, process and techno...
Jakarta, Jakarta, Indonesia

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Hermawan ’s Phone Numbers

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Hermawan ’s Location Jakarta, Jakarta, Indonesia

Hermawan ’s Current Industry Blue Bird

Hermawan ’s Prior Industry Lazada | Teleperformance | Pt Karyamegah Adijaya | Cv Putra Pertiwi

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Customer Service Manager

2016-11-01 00:00:00 - Present

Sr. Customer Service Manager BPO

2015-03-01 00:00:00 - 2016-11-01 00:00:00

Account Manager

2014-01-01 00:00:00 - 2015-03-01 00:00:00

Department Head Service & Development Call Center

2013-04-01 00:00:00 - 2013-12-01 00:00:00

Adiminstration

2004-08-01 00:00:00 - 2004-12-01 00:00:00

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Hermawan is a Huge experience in a customer service position. Outstanding knowledge for people, process and technology at call center. Proficient with software Avaya Interaction Center, CMS, Siebel, Verint, CCpulse, Aspect, Nice, CISCO , Asternic & Zendesk in the call center. Superior ability to analyze and solve problems. Supreme ability to make decisions as per specified parameters. Managing vendor to completed capacity, checking payroll, monitoring performance vendor. Create, implemented and monitoring access line ivr. Monitoring call center assets.