FAQ About Hemant Shendekar

• What is Hemant Shendekar's address?

  Hemant Shendekar is located at
  Mumbai, Maharashtra, India

• What is Hemant Shendekar's job title?

  Hemant Shendekar is a Over 24+ years of experience in IT infrastructure Administration and Support, System Integration. Leading Third Party onsite team of 50+ engineers and caters services required for different products at Kotak Mahindra group Contact Center and Corporate Telephony Infrastructure. Treasury IP Turret infrastructure, Branches & ATM rollout and branch recording solution team.  Project planning, budgeting, implementation, management. Identifying opportunities for automation, cost savings and service quality improvement. Providing infrastructure services vision, enabling innovation & leveraging IT trends that can create business value consistent with company’s requirement and expectation. Experience includes designing, consulting, managing infrastructure project, pre-sales, audit & manage/support voice operations.  Stays with current technology with vendor offerings in order to keep business development team updated on latest technologies. Major expertise in implementing and support large infrastructure projects. Financial negotiations for project/operation with vendors, SoW defining and do muti year contract with vendor with legal formalities and tracking the same with annual budgets. Handling and liaison for internal and external IT audit with other IT team members. Handling RBI audits & IT operations processes as defined by RBI guidelines. Coordinated with Govt. DoT officials from New Delhi to Chennai for contact center setup permission & annual compliance audit done for each CC location. Expertise: Contact center, CX Offie Telephony & Treasury Voice Telephony infra setup Include recording. Achievements: - * Won "Asian Banker Technology Innovation" award in 2013 for implementation of Cisco CCB (Courtesy Callback feature). * Implemented Nuance ASR (Advance Speech Recognition) bilingual Voice Bot in integration with Cisco IVR 1st time in India was declared a NASSCOM innovation in 2018. * Cisco IVR call recording integrated with NICE recording platform 1st time in India for speech analytics.

• What industry does Hemant Shendekar currently work in?

  Hemant Shendekar currently works in the Hdfc Bank |

• Which languages does Hemant Shendekar speak?

  No Languages Available

• Which industries has Hemant Shendekar previously worked in?

  Hemant Shendekar has prior
  experience in the following industries:
  Kotak Mahinda Bank | 3i Infotech | Infowavz International | Ibm Global Services | Mutual Concept System

• What is Hemant Shendekar’s work experience?

  Hemant Shendekar has the following professional experience:
  Hdfc Bank | Kotak Mahinda Bank | 3i Infotech | Infowavz International | Ibm Global Services | Mutual Concept System

• How can I find Hemant Shendekar on LinkedIn?

  You can view Hemant Shendekar’s LinkedIn profile at LinkedIn URL

• What are Hemant Shendekar’s work email addresses?

  Hemant Shendekar’s work email
  addresses are
  hemant_shendekar@rediffmail.com

• What company does Hemant Shendekar work for?

  Hdfc Bank |