Heidi Clyne Farnham Email & Phone Number | I am a Customer Service, Trainer and Technical Support Professional. I am passionate about client success through support, training, process analysis and documentation. My primary commitment is to customer and colleague satisfaction and success. Specialties: Professional Train-the-Trainer Certificate Project Management Certificate Microsoft Certified Professional Microsoft Dynamics GP Installation and Configuration Certificate Microsoft Dynamic Retail Management System Installation and Implementation Certificate **Professional Skills** Enthusiastic customer support – earned excellent customer satisfaction scores resulting in two InterDyn BMI customer service awards; worked effectively with clients of varied technical experience; delivered more than 10 years of customer support and facilitated the technical helpdesk Comprehensive documentation – established the scope and requirements documents; wrote and updated and maintained procedure documents training guides and reference materials outlining best practices and resources which enabled recipients to work efficiently Effective mentoring and training – instructed over 500 client organizations and colleagues in both individual and group settings; presented seminars and internal company learning and teaching opportunities; led team meetings to review needs of clients and staff Diligent investigative skills – determined client issues both independently and in collaboration with project and support teams; handled complex troubleshooting requests utilizing issue assessment skills and online tools to positively resolve customer problems "Strength Finder 2.0" • Input • Ideation • Responsibility • Connectedness • Arranger • Includer • Adaptability • Intellection

Heidi Clyne Farnham

I am a Customer Service, Trainer and Technical Support Professional. I am passionate about client su...
Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

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Heidi Clyne Farnham’s Email hfarnham@dungarvin.com

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Heidi Clyne Farnham’s Location Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

Heidi Clyne Farnham’s Current Industry Dungarvin

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Work Experience

Dungarvin

Senior Software Analyst

2019-09-01 00:00:00 - Present

Robert Half Technology

Senior Consultant

2019-01-01 00:00:00 - 2019-09-01 00:00:00

Self Employed

Technical Analyst and Trainer

2017-04-01 00:00:00 - 2019-04-01 00:00:00

The Home Depot

Sales Associate

2018-04-01 00:00:00 - 2019-01-01 00:00:00

Columbus

Senior Technical Consultant

2008-01-01 00:00:00 - 2017-01-01 00:00:00

Ramsey County

Head Election Judge \ Election Judge

2000-11-01 00:00:00 - 2008-01-01 00:00:00

Interdyn Bmi

System Engineer

1998-01-01 00:00:00 - 2008-01-01 00:00:00

Montage Marketing Services

Network Administrator

1995-01-01 00:00:00 - 1998-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Heidi Clyne Farnham

Heidi Clyne Farnham is located at
Greater Minneapolis-St. Paul Area, Greater Minneapolis-St. Paul Area, United States

Heidi Clyne Farnham is a I am a Customer Service, Trainer and Technical Support Professional. I am passionate about client success through support, training, process analysis and documentation. My primary commitment is to customer and colleague satisfaction and success. Specialties: Professional Train-the-Trainer Certificate Project Management Certificate Microsoft Certified Professional Microsoft Dynamics GP Installation and Configuration Certificate Microsoft Dynamic Retail Management System Installation and Implementation Certificate **Professional Skills** Enthusiastic customer support – earned excellent customer satisfaction scores resulting in two InterDyn BMI customer service awards; worked effectively with clients of varied technical experience; delivered more than 10 years of customer support and facilitated the technical helpdesk Comprehensive documentation – established the scope and requirements documents; wrote and updated and maintained procedure documents training guides and reference materials outlining best practices and resources which enabled recipients to work efficiently Effective mentoring and training – instructed over 500 client organizations and colleagues in both individual and group settings; presented seminars and internal company learning and teaching opportunities; led team meetings to review needs of clients and staff Diligent investigative skills – determined client issues both independently and in collaboration with project and support teams; handled complex troubleshooting requests utilizing issue assessment skills and online tools to positively resolve customer problems "Strength Finder 2.0" • Input • Ideation • Responsibility • Connectedness • Arranger • Includer • Adaptability • Intellection

Heidi Clyne Farnham currently works in the Dungarvin |

No Languages Available

Heidi Clyne Farnham has prior
experience in the following industries:
Robert Half Technology | Self Employed | The Home Depot | Columbus | Ramsey County | Interdyn Bmi | Montage Marketing Services

Heidi Clyne Farnham has the following professional experience:
Dungarvin | Robert Half Technology | Self Employed | The Home Depot | Columbus | Ramsey County | Interdyn Bmi | Montage Marketing Services