Hector Vasquez Email & Phone Number | As a senior customer success manager, I leverage my MBA and over 20 years of IT engineering and account management experience to deliver value to enterprise-level customers and internal stakeholders. I am passionate about providing cloud-native cybersecurity solutions that protect businesses from cyberattacks and enhance their digital resilience. My core competencies include customer relationship management, customer escalation engineering, product adoption, project management, and technical planning. I manage customer engagement efforts for 17 enterprise accounts, with a combined ARR of 4.6 million, and have surpassed the attainment quota goal by 141.38% since joining Carbon Black in September 2023. I also collaborate with the engineering, support, sales, and product management teams to ensure customer satisfaction, feedback, and technical requests are handled effectively. My mission is to drive customer success and retention by leveraging my expertise in cybersecurity and enterprise storage technologies.

Hector Vasquez

As a senior customer success manager, I leverage my MBA and over 20 years of IT engineering and acco...
Greater Boston, Greater Boston, United States

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Hector Vasquez’s Email hvasquez@carbonblack.com

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Hector Vasquez’s Location Greater Boston, Greater Boston, United States

Hector Vasquez’s Current Industry Broadcom

Hector Vasquez’s Prior Industry Hcltech | Dell Technologies

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Senior Customer Success Manager - Security/Carbon Black

2023-09-01 00:00:00 - Present

Technical Account Manager / Principal Escalation Engineer

2019-02-01 00:00:00 - 2023-04-01 00:00:00

Principal Escalation Engineer

2014-09-01 00:00:00 - 2019-03-01 00:00:00

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Hector Vasquez is a As a senior customer success manager, I leverage my MBA and over 20 years of IT engineering and account management experience to deliver value to enterprise-level customers and internal stakeholders. I am passionate about providing cloud-native cybersecurity solutions that protect businesses from cyberattacks and enhance their digital resilience. My core competencies include customer relationship management, customer escalation engineering, product adoption, project management, and technical planning. I manage customer engagement efforts for 17 enterprise accounts, with a combined ARR of 4.6 million, and have surpassed the attainment quota goal by 141.38% since joining Carbon Black in September 2023. I also collaborate with the engineering, support, sales, and product management teams to ensure customer satisfaction, feedback, and technical requests are handled effectively. My mission is to drive customer success and retention by leveraging my expertise in cybersecurity and enterprise storage technologies.