Heba Elbadawi Email & Phone Number | With over 10 years of experience in IT service delivery, process improvement, customer support, and IT operations, I am a certified ITIL expert, a senior technical product manager, and a senior IT service manager. Recently at Amyris, I was a key member of the e-commerce digital team, where I drove the back-end ERP/EDI product vision, strategy, and roadmap management across 10+ brands. I managed project deliveries using agile scrum while working with executives, external vendors, and partners to coordinate product and technical specifications and align on milestones and timelines. I leveraged my strong analytical, problem-solving, and critical thinking skills to overcome the challenges faced by many organizations delivering IT services, and I aligned IT with business to maximize value for the organization and the customers. Previously, I provided IT service management consultation and leadership for the Nuclear Regulatory Commission (NRC) Office of the Chief Information Officer (OCIO), where I developed and operationalized ITSM practices with an emphasis on continual improvement and process workflow optimization. I coordinated key elements of service delivery with the federal customer in a multi-service provider environment to support customer experience and increase service quality and effectiveness. I also achieved service optimization success through use of data metrics, KPIs, and best practices. I am passionate about delivering high quality services and solutions that meet business needs and customer expectations. I am always looking for opportunities to learn new skills and technologies, and to collaborate with diverse and talented teams. My goal is to make a positive impact in the world through IT service delivery and product management.

Heba Elbadawi

With over 10 years of experience in IT service delivery, process improvement, customer support, and...
Roseville, California, United States

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Heba Elbadawi’s Email helbadawi@g2sf.com

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Heba Elbadawi’s Location Roseville, California, United States

Heba Elbadawi’s Current Industry Pacific Gas And Electric

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Work Experience

Pacific Gas And Electric

Senior Manager, Infrastructure and Cloud Services

2023-09-01 00:00:00 - Present

Amyris

Senior Technical Product Manager

2022-10-01 00:00:00 - 2023-08-01 00:00:00

Northramp

ITSM Solutions Integrator

2018-09-01 00:00:00 - 2022-10-01 00:00:00

G2sf

IT Service Management Consultant

2015-09-01 00:00:00 - 2018-09-01 00:00:00

Dell

IT Service Delivery Manager

2014-12-01 00:00:00 - 2016-11-01 00:00:00

Us Department Of State

Residential Housing Coordinator

2012-04-01 00:00:00 - 2013-07-01 00:00:00

Dxc Technology

Service Delivery Manager

2011-04-01 00:00:00 - 2011-07-01 00:00:00

Whitney Bradley And Brown

Senior Management Analyst

2009-06-01 00:00:00 - 2011-04-01 00:00:00

Montgomery County Government

Senior Business Analyst

2005-10-01 00:00:00 - 2009-06-01 00:00:00

Hp

Global Support Section Lead

2001-01-01 00:00:00 - 2005-01-01 00:00:00

Spirent Communications

Manager, Software Configuration and Development Support

2000-01-01 00:00:00 - 2001-01-01 00:00:00

Jet Propulsion Laboratory

Manager, Configuration Management and Technical Documentation

1998-01-01 00:00:00 - 2000-01-01 00:00:00

Skills

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Languages

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FAQ About Heba Elbadawi

Heba Elbadawi is located at
Roseville, California, United States

Heba Elbadawi is a With over 10 years of experience in IT service delivery, process improvement, customer support, and IT operations, I am a certified ITIL expert, a senior technical product manager, and a senior IT service manager. Recently at Amyris, I was a key member of the e-commerce digital team, where I drove the back-end ERP/EDI product vision, strategy, and roadmap management across 10+ brands. I managed project deliveries using agile scrum while working with executives, external vendors, and partners to coordinate product and technical specifications and align on milestones and timelines. I leveraged my strong analytical, problem-solving, and critical thinking skills to overcome the challenges faced by many organizations delivering IT services, and I aligned IT with business to maximize value for the organization and the customers. Previously, I provided IT service management consultation and leadership for the Nuclear Regulatory Commission (NRC) Office of the Chief Information Officer (OCIO), where I developed and operationalized ITSM practices with an emphasis on continual improvement and process workflow optimization. I coordinated key elements of service delivery with the federal customer in a multi-service provider environment to support customer experience and increase service quality and effectiveness. I also achieved service optimization success through use of data metrics, KPIs, and best practices. I am passionate about delivering high quality services and solutions that meet business needs and customer expectations. I am always looking for opportunities to learn new skills and technologies, and to collaborate with diverse and talented teams. My goal is to make a positive impact in the world through IT service delivery and product management.

Heba Elbadawi currently works in the Pacific Gas And Electric |

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Heba Elbadawi has prior
experience in the following industries:
Amyris | Northramp | G2sf | Dell | Us Department Of State | Dxc Technology | Whitney Bradley And Brown | Montgomery County Government | Hp | Spirent Communications | Jet Propulsion Laboratory

Heba Elbadawi has the following professional experience:
Pacific Gas And Electric | Amyris | Northramp | G2sf | Dell | Us Department Of State | Dxc Technology | Whitney Bradley And Brown | Montgomery County Government | Hp | Spirent Communications | Jet Propulsion Laboratory