Heather Muller Email & Phone Number | I have worked primarily in the Financial Services industry as well as in the Environmental NGO sector. The positions held allowed me to develop and specialise in client experience management and measurement, whilst balancing strategic imperatives that create sustainable value for both the customer and the organisation. I am experienced in: Customer Management Strategy, including formulation of research proposals and questionnaires, interpretation and dissemination of results, formulation of tactical plans to implement, monitoring of results and identifying future opportunities for learning and growth. Further activities include the identification of opportunities to extract Customer Lifetime Value. Project Management/Sponsorship, which includes the identification and specification of business requirements, across system, channel and organisational behavioural aspects. Understanding the Customer Activity Cycle, i.e. formulating value propositions specific to channels and monitoring of experience by interrogating sales and transactional behaviour, during the pre-purchase, on-boarding and off-boarding customer phases. I am passionate about client service and creating customer lifetime value and have a collaborative nature to ensure that I deliver on strategic objectives.

Heather Muller

I have worked primarily in the Financial Services industry as well as in the Environmental NGO secto...
City Of Johannesburg, Gauteng, South Africa

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Heather Muller’s Email heathermu@nedbank.co.za

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Heather Muller’s Location City Of Johannesburg, Gauteng, South Africa

Heather Muller’s Current Industry Fnb

Heather Muller’s Prior Industry Nedbank

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Head Of Product Estates

2022-11-01 00:00:00 - Present

Client Value Proposition Manager

2012-02-01 00:00:00 - 2015-08-01 00:00:00

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Heather Muller is a I have worked primarily in the Financial Services industry as well as in the Environmental NGO sector. The positions held allowed me to develop and specialise in client experience management and measurement, whilst balancing strategic imperatives that create sustainable value for both the customer and the organisation. I am experienced in: Customer Management Strategy, including formulation of research proposals and questionnaires, interpretation and dissemination of results, formulation of tactical plans to implement, monitoring of results and identifying future opportunities for learning and growth. Further activities include the identification of opportunities to extract Customer Lifetime Value. Project Management/Sponsorship, which includes the identification and specification of business requirements, across system, channel and organisational behavioural aspects. Understanding the Customer Activity Cycle, i.e. formulating value propositions specific to channels and monitoring of experience by interrogating sales and transactional behaviour, during the pre-purchase, on-boarding and off-boarding customer phases. I am passionate about client service and creating customer lifetime value and have a collaborative nature to ensure that I deliver on strategic objectives.