Hayle Wilson Email & Phone Number | I am a dedicated and results-driven Quality Analyst with over 5 years of experience in the financial industry. My expertise lies in data analysis, process improvement, and regulatory compliance, with a strong focus on enhancing customer experience and improving operational efficiency. At U.S. Bank, I’ve been instrumental in designing and implementing quality control measures that have directly increased customer satisfaction and reduced error rates. I enjoy collaborating with teams to identify areas for improvement, providing actionable insights, and delivering results through continuous feedback and coaching. In my previous role as a Fraud/Debt Collection Specialist, I honed my skills in fraud detection, risk management, and customer negotiations, handling high-volume calls and complex financial investigations. With a Bachelor's degree in Communications and Rhetorical Sciences, I am skilled at effectively communicating and presenting insights, both verbally and through detailed reports. I thrive in fast-paced environments and am passionate about finding innovative solutions to challenges. I am always eager to learn and take on new opportunities that allow me to utilize my analytical mindset and problem-solving abilities to make a positive impact on both the company and the customer experience. Specialties: Data Analysis Quality Assurance Process Improvement Customer Experience Compliance Fraud Detection Coaching & Mentorship Financial Services

Hayle Wilson

I am a dedicated and results-driven Quality Analyst with over 5 years of experience in the financial...
Milwaukee, Wisconsin, United States

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Hayle Wilson’s Location Milwaukee, Wisconsin, United States

Hayle Wilson’s Current Industry Us Bank

Hayle Wilson’s Prior Industry Kohls

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Quality Analyst

2022-02-01T00:00:00.000Z - Present

Collections/ Fraud Specialist

2019-08-01T00:00:00.000Z - 2022-01-01T00:00:00.000Z

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Hayle Wilson is a I am a dedicated and results-driven Quality Analyst with over 5 years of experience in the financial industry. My expertise lies in data analysis, process improvement, and regulatory compliance, with a strong focus on enhancing customer experience and improving operational efficiency. At U.S. Bank, I’ve been instrumental in designing and implementing quality control measures that have directly increased customer satisfaction and reduced error rates. I enjoy collaborating with teams to identify areas for improvement, providing actionable insights, and delivering results through continuous feedback and coaching. In my previous role as a Fraud/Debt Collection Specialist, I honed my skills in fraud detection, risk management, and customer negotiations, handling high-volume calls and complex financial investigations. With a Bachelor's degree in Communications and Rhetorical Sciences, I am skilled at effectively communicating and presenting insights, both verbally and through detailed reports. I thrive in fast-paced environments and am passionate about finding innovative solutions to challenges. I am always eager to learn and take on new opportunities that allow me to utilize my analytical mindset and problem-solving abilities to make a positive impact on both the company and the customer experience. Specialties: Data Analysis Quality Assurance Process Improvement Customer Experience Compliance Fraud Detection Coaching & Mentorship Financial Services