Harold Tan Email & Phone Number | Harold is presently Head of Service Excellence at Poh Heng Jewellery. His expertise includes helping companies map out a roadmap to achieve Service Excellence and advocate best practices to maintain consistent and exceptional guest experiences and interactions. Harold is also a seasoned professional trainer, facilitator, and courseware developer with a wealth of more than twenty-eight years of experience in Customer Service with Singapore Airlines and SIA Academy. He has also spearheaded many portfolios including new project launches, courseware development, new staff training, soft skills training, and numerous leadership and motivational programs. Harold has also assisted in the launch of WSQ ACTA program in-house in 2007. Additionally, he has also assisted in launching the full suites of modules under WQS LPM (Level 4) programs in-house. Harold was also seconded to Air Vistara in India where he was their Manager, Crew Service Quality. Part of his job scope includes assessment reviews and audits to identify performance gaps and initiate opportunities in crew training, service delivery and process to close these gaps. Harold has also formulated a major service enhancement for Cabin Service to alleviate them to be the best airline in India from year 2020 to 2023.

Harold Tan

Harold is presently Head of Service Excellence at Poh Heng Jewellery. His expertise includes helping...
Singapore

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Harold Tan’s Location Singapore

Harold Tan’s Current Industry Poh Heng Jewellery

Harold Tan’s Prior Industry Singapore Airlines | Sia Academy | Ntuc Learninghub | Vistara Tata Sia Airlines

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Head Of Service Excellence

2023-07-01T00:00:00.000Z - Present

In-Flight Manager / Senior Rank Trainer

1991-12-01T00:00:00.000Z - 2023-07-01T00:00:00.000Z

Corporate Trainer

2021-01-01T00:00:00.000Z - 2023-07-01T00:00:00.000Z

Associate Trainer

2020-05-01T00:00:00.000Z - 2021-12-01T00:00:00.000Z

Manager - Crew Service Quality

2019-07-01T00:00:00.000Z - 2020-04-01T00:00:00.000Z

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Harold Tan is a Harold is presently Head of Service Excellence at Poh Heng Jewellery. His expertise includes helping companies map out a roadmap to achieve Service Excellence and advocate best practices to maintain consistent and exceptional guest experiences and interactions. Harold is also a seasoned professional trainer, facilitator, and courseware developer with a wealth of more than twenty-eight years of experience in Customer Service with Singapore Airlines and SIA Academy. He has also spearheaded many portfolios including new project launches, courseware development, new staff training, soft skills training, and numerous leadership and motivational programs. Harold has also assisted in the launch of WSQ ACTA program in-house in 2007. Additionally, he has also assisted in launching the full suites of modules under WQS LPM (Level 4) programs in-house. Harold was also seconded to Air Vistara in India where he was their Manager, Crew Service Quality. Part of his job scope includes assessment reviews and audits to identify performance gaps and initiate opportunities in crew training, service delivery and process to close these gaps. Harold has also formulated a major service enhancement for Cabin Service to alleviate them to be the best airline in India from year 2020 to 2023.

Harold Tan has prior
experience in the following industries:
Singapore Airlines | Sia Academy | Ntuc Learninghub | Vistara Tata Sia Airlines

Harold Tan has the following professional experience:
Poh Heng Jewellery | Singapore Airlines | Sia Academy | Ntuc Learninghub | Vistara Tata Sia Airlines