Hannah Sohail Email & Phone Number | I was seconded into the Business Analysis team to manage a pipeline of enhancements for key stakeholders in Online Marketing, Corporate Trust and Perpetual Investment business units. My main responsibilities included: ● Managing and reporting on the backlog of system enhancements for client portal, salesforce and payment systems to the Business Analysis Manager and Release Manager ● Prioritising enhancement backlogs on a weekly basis and schedule into development and testing for monthly releases ● Facilitating workshops with business and technology stakeholders to elicit and document business requirements I developed an improved enhancement process across business and technology units to increase efficiency allowing for the bandwidth for enhancements in the monthly releases to be increased.In my role as an account manger I: ● Provided priority service to top tier adviser by net worth ● Resolved product, investment and administrative queries ● Aligned service offering to meet individual adviser needs and work ethic ● Met a 24-hour SLA to address adviser escalations ● Monitored processes and work with business support teams to improve efficiency ● Identified opportunities that contribute to the overall profitability of the business ● Reported trends and stats to internal stakeholders and executives. I worked in a call center team and was accountable for: ● Delivery of high quality service to advisors and their clients ● Educating advisors and their clients on investment and superannuation products ● Processing requests by promised deadlines and escalating early where issues encountered ● Handling escalations from junior team members.

Hannah Sohail

I was seconded into the Business Analysis team to manage a pipeline of enhancements for key stakehol...
Greater Sydney Area, Greater Sydney Area, Australia

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Hannah Sohail’s Email hannah.sohail@perpetual.com.au

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Hannah Sohail’s Location Greater Sydney Area, Greater Sydney Area, Australia

Hannah Sohail’s Current Industry Perpetual Limited

Hannah Sohail’s Prior Industry Thales Services

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Work Experience

Perpetual Limited

Senior Business Consultant

2016-04-01 00:00:00 - Present

Thales Services

Desktop Support

2006-01-01 00:00:00 - 2006-06-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Hannah Sohail

Hannah Sohail is located at
Greater Sydney Area, Greater Sydney Area, Australia

Hannah Sohail is a I was seconded into the Business Analysis team to manage a pipeline of enhancements for key stakeholders in Online Marketing, Corporate Trust and Perpetual Investment business units. My main responsibilities included: ● Managing and reporting on the backlog of system enhancements for client portal, salesforce and payment systems to the Business Analysis Manager and Release Manager ● Prioritising enhancement backlogs on a weekly basis and schedule into development and testing for monthly releases ● Facilitating workshops with business and technology stakeholders to elicit and document business requirements I developed an improved enhancement process across business and technology units to increase efficiency allowing for the bandwidth for enhancements in the monthly releases to be increased.In my role as an account manger I: ● Provided priority service to top tier adviser by net worth ● Resolved product, investment and administrative queries ● Aligned service offering to meet individual adviser needs and work ethic ● Met a 24-hour SLA to address adviser escalations ● Monitored processes and work with business support teams to improve efficiency ● Identified opportunities that contribute to the overall profitability of the business ● Reported trends and stats to internal stakeholders and executives. I worked in a call center team and was accountable for: ● Delivery of high quality service to advisors and their clients ● Educating advisors and their clients on investment and superannuation products ● Processing requests by promised deadlines and escalating early where issues encountered ● Handling escalations from junior team members.